Technical Architect

Location: Mexico - Mexico City, Brazil - Sao Paulo, Argentina - Buenos Aires

Remote Type: Office - Flexible

Time Type: Full time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will work hands-on with our customers and partners to address important business challenges using MuleSoft’s Anypoint Platform.

You will provide mostly remote technical mentorship on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with validated returns.  

You will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring best-in-class members of a fast-paced, growing organization.

You will be a doer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

As a subject-matter guide, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, hybrid integration, and API management.

What you’ll achieve:

3 months:

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement.

• Begin participation in field activities with clients by shadowing credible architects and practicing enablement gained from training.

• Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches.

• Achieve MuleSoft technical certifications and gain extensive knowledge of the technology and implementation methodologies; begin giving domain expertise and project deliverables to internal knowledge-sharing initiatives.

• Begin mentorship and guidance of junior Services team members and help to build out our services organization.

12 months:

• Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle.

• Promote frameworks, project deliverables, recommended practices/policies, and implementations to internal collaboration networks and IP sharing.

• Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd Parties.

• Identify ongoing risks and struggles throughout project experiences in the field and give to developing and implementing internal mitigation measures to meet customer needs.

• Promote, train, coach, and mentor Services team members on hard technical skills and soft skills.

• Find opportunities and efficiencies in the customer's IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.

• Lead development of technical learning sessions and publish/facilitate reusable content to the field.

• Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.

• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design.

​

What you’ll need to be successful:

• 3 or more years of expertise leading integration teams and architecting solutions

• Validated experience architecting services integrations with at least two of the following: MuleSoft or other solutions: e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions (Apigee, Mashery, etc)

• Experience handling and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously.

• Working experience of on-premise/cloud/containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards.

• Shown success in harmony architecting solutions by working closely with the customer's technical team, contractors, and various internal teams.

• Experience leading technical teams and mentoring junior-level resources, consultants, and clients while leading internal initiatives to grow Services organization practices.

• Experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements.

• Expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting sophisticated business requirements while evangelizing integration methodologies and supporting case justification to C-level executives.

• Experience driving technical workshops with technical and business clients to derive valuable services and implementations

• Proficient English level.

• Ability to travel up to 25% of the time (varies depending on customer needs).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.