Technical Writer, Staff (Developer Documentation)

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Hello! We’re the Data Cloud Content Experience team. We write content that helps customers unlock their trapped data and build personalized experiences with Data Cloud.

We’re looking for a developer doc writer who will create content that helps developers build on and extend Data Cloud. We have outstanding content strategists on Data Cloud CX, and we want a dev doc specialist who’ll partner with them, as well as with PM and Eng stakeholders, to understand developers’ needs and deliver industry-leading content to meet them.

This is a hybrid role requiring a minimum of 10/quarter to our San Francisco, CA, Seattle or Bellvue, WA office to support customers and/or collaborate with their teams.

Required Experience/Skills:

• 7+ years of professional writing with a focus on developer documentation

• Excellent writing skills, including explaining complex concepts to both technical and non-technical audiences

• Excellent communication skills, including giving and receiving feedback

• Growth mindset: Flexible and open to changing priorities and assignments

• Dedicated team player who works closely with cross-functional teams, including developers, product managers, and subject matter experts

• Ability to work in a fast-paced environment and deliver high-quality content within tight deadlines

• Ability to develop innovative dev doc strategies for cross-cloud products and solutions

• Strong customer advocate

Desired Experience/Skills:

• Experience with the following:

  • Source control software such as Perforce or Git

  • XML-based authoring tools such as Oxygen

  • DITA and structured authoring

  • Salesforce

  • Agile development process

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $121,800 to $167,400.

For California-based roles, the base salary hiring range for this position is $132,800 to $182,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.