Sr. or Lead Network Engineer

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Sr. or Lead Network Engineer

Office hybrid in McLean, VA

Salesforce is looking for a Network Engineer to join the Global Network Operations team. This team is responsible for 24x7 follow-the-sun support of the Salesforce environment. As a member of the  team, you will be responsible for incident management on all aspects of the production network, to include performing break/fix and proactive maintenance to resolve outages and minimize possibility of future impact. This includes hardware/software lifecycle management, network hygiene/standardisation, run-list automation, and network monitoring improvements to proactively diagnose potential issues. You will tier 3 support for network-related customer issues, and ensure that detailed root cause analysis is completed on all customer-impacting issues. 

Responsibilities 

• Ensure all network issues are resolved in a timely manner, with minimal impact to customers. 

• Perform high-level diagnosing and analysis to resolve the root cause of network outages and implement workarounds and/or permanent solutions. 

• Isolate hardware and software problems on network devices and work with vendors to resolve issues. 

• Perform break/fix services, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc. 

•  Perform proactive network maintenance, such as code upgrades, hardware refreshes, config updates, peering/transit turnups, and cleanup/decoms. 

• Work closely with engineering teams to identify ways in which we can proactively improve the stability of the network and decrease potential for future outages to occur. 

• Provide third line customer support and technical expertise for network-related issues. 

• Drive service ownership for the Network Cloud; assist in efforts to streamline problem and change management processes, improve alerting and incident handling, and increase automation. 

Required Skills 

• High level of proficiency and experience with TCP/IP networking, architecture and core technologies, such as MPLS, BGP, OSPF, DNS, HTTP, etc. 

• Proficiency with Cisco and Juniper router and switch hardware installation and diagnosing. 

• Experience deploying and managing large scale distributed network environments. 

•  Knowledge of firewalls and access-list configuration and diagnosing. 

• In-depth knowledge and experience working in a Unix/Linux environment. 

• Experience with performance analysis, systems software, and systems architecture. 

• Knowledge of system performance methodologies along with hands on empirical monitoring and data-driven decision making. 

• Strong analytical approach to problem solving and ability to diagnose complex issues quickly, while reliably handling multiple priorities. 

•  Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills, and good time-management abilities.  

• A related technical degree required.

Desired Skills 

• Extensive proficiency /experience configuring and diagnosing  load balancers, with emphasis on F5. 

• Highly skilled in packet analysis, network analysis tools, diagnosing, and analytical fault diagnosis. 

•  Experience in deploying, customizing and scaling a network monitoring solution. 

• Proficiency in scripting/programming with Python, Perl, etc. 

Other

• Ability to participate in an on-call rotation crafted to provide network engineering support on the weekends.

• Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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