Software Engineering SMTS - Cloud Reliability

Location: New York - New York, California - San Francisco

Remote Type: Office Tech-Flexible

Time Type: Full time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Senior Member of Technical Staff (SMTS) - Site Reliability Engineer (Cloud Automation)

Location: New York, NY; San Francisco, CA

About the Team 

The Cloud Platform Engineering team builds and operates the highly available, active-active mission-critical infrastructure that powers Salesforce at scale. We treat the internal cloud as a product designed to maximize developer velocity through automation-first thinking and a strict "No Ticket-Ops" philosophy. We are defining the next generation of platform engineering by running a LEAN, innovative team that leverages AI as much as humanly possible. By integrating AI agents directly into our GitOps workflows and our enterprise WorkOS (Slack), we aim to build a smart, secure platform that our internal developers love.

The Shared Team DNA 

While every member of our team has a distinct focus area, we are all "T-shaped" engineers who learn from one another. Regardless of your title, you must share our collective passion for:

• Customer Focus: Treating internal developers as our primary customers and prioritizing their velocity and user experience.

• Automation: Eradicating manual toil and "ticket-ops" via GitOps and AI-augmented workflows.

• Security: Believing that security should be "shifted left" and built into the code, not bolted on as an afterthought.

• SRE Mindset: Engineering for failure, prioritizing self-healing systems, and maintaining a 99.999% availability standard.

• Observability: Relying on telemetry, centralized logging, and ChatOps to proactively identify and resolve issues.

• About the Role 

While the Architect determines how our platform should be designed, you are the engineer who actually builds the cloud infrastructure engine. As a Senior SRE focusing on Cloud Automation, you will partner closely with our enterprise CI/CD teams to seamlessly integrate our platform's capabilities into the developer workflow. You are responsible for building the infrastructure vending machines and the enterprise-grade infrastructure-as-code (IaC) modules that abstract away cloud complexity. You will empower internal developers to provision secure, compliant environments in minutes via self-service ChatOps workflows.

Your Impact - Responsibilities

• The Vending Machine: Build, maintain, and scale the automated provisioning workflows that orchestrate the creation of new, fully governed multi-account cloud environments.

• "Golden Modules": Author, test, and maintain a library of pre-approved Infrastructure-as-Code templates that internal developers will consume. Ensure these modules enforce our strictest standards by default.

• Shift-Left Integrations: Partner with the enterprise CI/CD team to plug our platform's automated security scanning, Policy-as-Code evaluations, and cost-estimation checks directly into the developer's Pull Request process.

• Resilience & Observability: Implement data-plane-driven automated failover mechanisms, and develop integrations that connect our provisioning tools to our enterprise WorkOS (Slack) for real-time operational intelligence.

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or relevant work experience

• 7+ years of software engineering or Site Reliability Engineering experience in large-scale cloud environments.

• Expert-level proficiency in Infrastructure-as-Code (strictly Terraform) and managing state in highly distributed architectures.

• Strong programming skills in Python, Go, or similar languages used for building automation tooling and API integrations.

• Proven experience operating multi-region, active-active cloud environments and implementing automated disaster recovery tests.

• Deep understanding of GitOps workflows and integrating infrastructure guardrails into existing enterprise CI/CD pipelines.

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.