Software Engineering LMTS

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Software Engineering LMTS in San Francisco, CA:

Job Duties: Research, design, and develop computer and network software or specialized utility programs. Update software or enhance existing software capabilities. Utilize various tools and technologies to solve critical customer technical escalations to R&D from the Technical Support organization in a timely manner. Collaborate with the Technical Support team on alleviating customers from the current technical issues. Determine ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, digging deep into code. Identify root causes, propose test cases and fixes, and develop new debugging tools while working closely with product teams. Provide timely information to customer facing teams to improve overall customer satisfaction. Mentor Technical Support on technical issues and best practices. Build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert. Provide expert opinion as R&D when required during an incident. Champion Support and Debug initiatives throughout R&D. HQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Java, Scala and related J2EE technologies; (2) Database; (3) Cloud Infrastructures (AWS); (4) Experience with containerization and microservices architecture; (5) HTTP; (6) Distributed computing and REST API; (7) CI/CD tools (Jenkins, Git, Maven); (8) Troubleshooting; and (9) Linux. Any suitable combination of education, training and/or experience is acceptable. 

Salary: $215,197.00 - $265,200.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-10724. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $215,197 to $265,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.