Software Asset Management, Asset Manager

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About Salesforce

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Job Details

The Principle Analyst will drive program management of the Enterprise SAM function as well as future ancillary services that keep the lights on for Software Asset Management. Our Business Technology (Salesforce IT) organization benefits directly from the services provided in this small but dynamic team, as do the internal customers across Salesforce. The right candidate will look beyond the day-to-day tasks by thinking strategically and help drive visibility, communication, consistency and efficiency across the SAM team and program thereby improving the employee experience and value to Salesforce. We know that diversity leads to success and because of this, we realize there are people with a wide range of experiences and backgrounds that can thrive in the role. If you know you’re the right person for the job, please apply and help us see how your talents and experience make you a perfect fit.

Responsibilities:

• Manages and monitors the renewal lifecycle for all renewals in the SAM portfolio

• Performs resource planning to ensure appropriate resources are allocated to complete renewals.

• Partners with stakeholders, Product Owner and Business Partner Group for renewal needs.  

• Works with BT leadership and finance for software budget forecasting and identifies cost savings and cost avoidance renewal needs

• Providing accurate and timely forecasts of renewal revenue and reporting on renewal performance metrics. 

• Makes recommendations or provides guidance for renewals based on current company strategy, economic conditions and data analysis performed.

• Proactively engaging with Stakeholders & Business Leaders to understand the business objectives and align software solutions accordingly.

• Collaborating with cross-functional teams, including sales, marketing, finance, security, sourcing, procurement, etc., to ensure smooth renewal processes.

• Ensuring compliance with contract terms and conditions, including license usage, payment terms, and renewal timelines.

• Lead bi-weekly and monthly Governance Council meetings with executive leadership

• Guide and make recommendations for software rationalization and consolidation efforts

• Assists with continuous improvement initiatives to improve team scalability and efficiency

• Maintain a clear understanding of SAM best practices and internal policies on compliance for software assets

• Engage vendors as needed in partnership with Sourcing to provide a clear vendor management strategy from IT.

• Recommend license management and renewal strategies to the operations side of SAM (Software License Management, or SLM).

• Preform routine reviews for quarterly or annual true-ups

• Identify contract changes and update Software Asset, Software Catalog, SOP’s and Snow Entitlements

• Analyzing renewal trends to ensure they meet threshold to centralize/realize cost saving

• Identifying and implementing automation tools and systems to optimize renewal management.

Minimum Qualifications:

• Familiarity with software lifecycles in an IT environment, including software distribution, customer service, access controls, identity management, and change management

• Demonstrated experience with Software Asset Management Lifecycles, including onboarding, software contract renewal events, internal and 3rd Party Audit Response, title and category normalization, and Software deprecation

• Procurement, buying or contracts experience

• Experience interpreting licensing terms and conditions; experience negotiating terms and conditions with vendors

• Ability to build summary reports and visualizations of data sets

• Innovative thinker who is positive, proactive and readily embraces change

• Experience communicating with or making recommendations to leadership

• Experience using or maintaining cloud-based tools or accounts (software-as-a-service).

• Experience in a SAM or ITAM role highly desired

• Experience with Asset Management tools (Snow Software, Zylo, Flexera, Aspera, Landesk, Ivanti, ServiceNow, BMC) a plus

• Experience in conducting audits, creating risk assessments and implementing remediation

• Excellent analytical and communication skills (both verbal and written). Able to be a positive evangelist of policies and best practices, even in the face of opposition and with stakeholders up to C-level.

Additional Qualifications:

• Experience using G-Suite apps (Google Drive, Docs, Sheets, Slides, Keep).

• Intermediate to advanced Excel skills - using formulas and macros, building reports, and compiling CSV data sets for upload to databases.

Educational / Work Experience Requirement

• A Bachelor’s degree in IT, IT management, business, or communications, or equivalent experience time in a related role required

• CSAM, CITAM, or equivalent regional certification a plus

• Salesforce employees must have at least 1 year in their current role, not be on an active performance improvement plan, and have direct manager approval before accepting this new role

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.