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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

(Senior) Technical Architect - AI Practice

Location: UK; London office flex

Department Description

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.

Salesforce (and Business in general) is also at a big inflection point in its history based on two factors. First, artificial intelligence has emerged as a viable business tool that will continue to change the way people work over the foreseeable future. Second, businesses need to operate in an increasingly complex business environment, without the advanced tools necessary to handle the information and people that will make them successful.

These changes created an opportunity to launch a Global AI Practice in 2023 encompassing the best talent in AI, Data and Automation that evolves how the Professional Services group makes our customers successful in this new era of Gen AI and Agents.

YOUR IMPACT: Responsibilities

Salesforce Professional Services is looking for an AI Technical Architect. As an AI Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails -

• Solution Design: Serve as a trusted advisor to the client to understand their business goals, technical requirements, and challenges, and develop comprehensive AI architecture and solution designs to address their needs.

• Technical Leadership: Provide professional guidance and leadership on AI technologies, algorithms, and best practices, helping clients make informed decisions about AI solutions. You will be an expert and lead in the first implementations globally of new products like Agentforce and RAG and future innovations as they are developed.

• Salesforce Ecosystem: Have an understanding of Salesforce products and how AI capabilities fit into a given cloud. Understand architectural ramifications and requirements.

• Innovation: Within our practice you will be surrounded by the brightest minds in AI and will help shape and contribute to the most leading edge AI thinking. You will be helping to develop Generative AI applications which will power both our future and the future success of our customers.

• Project Implementation: Oversee the implementation and deployment of AI solutions, working closely with the Technical Consulting team to ensure adherence to architectural design and industry standards.

• Data Analysis: Conduct in-depth analysis of client data, identifying patterns, trends, and insights to inform the development of AI models and algorithms.

• Documentation: Prepare comprehensive technical documentation, including architectural diagrams, system designs, and user guides.

• Practice Development: Lead internal strategic initiatives to grow the AI practice; serving as an active contributor to the community’s overall knowledge base and expertise. Keep abreast of the latest advancements in AI technologies, tools, and methodologies, both inside and outside the company, and proactively suggest innovative solutions and improvements.

Minimum qualifications

• Extensive experience in Salesforce architecture, design, and implementation, preferably in a consulting or professional services environment.

• Validated experience with Salesforce Predictive AI products such as Einstein Discovery, Einstein Bots, Next Best Action etc

• Demonstrable awareness of the capabilities and promise of Agentforce and its role in Salesforce’s transformational vision.

• Experience with a multi-cloud implementations, including but not limited to Sales, Service, Marketing & Commerce Clouds

• Interest, Educational Background or Delivery Expertise in Generative AI technologies such as Neural Networks, Large Language Models, Prompt Engineering, Vector Databases and other associated technologies.

• Familiarity with various industries and their specific AI use cases, such as healthcare, finance, e-commerce, or manufacturing.

• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

• A great listener with the ability to communicate with people in diverse roles

• Confirmed ability to analyze, design, and optimize business processes via technology and integration

• Resourceful and innovative thinker who can work through and solve problems

Required Qualities:

• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

• TEAM PLAYER: Proficient at collaboration and working with members of a team

• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred qualifications

• Degree in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered

• Ability to convey and convince customers of best practices at various levels within a large organization

• Application design and development background

Preferred Qualities:

• LEADERSHIP: Self-aware; proficient at building strong relationships

• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Benefits & perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• Extraordinary enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.