Senior Solution Engineer Retail and Consumer Goods

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce, the Einstein 1 Platform unifies your data, AI, CRM, development, and security into a single, comprehensive platform. It empowers IT, admins, and developers with an extensible AI platform, facilitating fast development of generative apps and automation. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. Salesforce brings together all your data, from any source. Customer 360, our complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information. With artificial intelligence integrated across all products, Salesforce helps everyone in your company work more productively and better deliver the personalized experiences customers love. The growth, innovation, and Aloha spirit of Salesforce are inspired by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

What is a Solution Engineer?

Also known as a "Presales Consultant," "Sales Consultant," or “Sales Engineer”, our team is looking for curious candidates with a real passion for technology to join our Solution Engineering team. We are deeply passionate about customer success, our technology, solutions and our business. We deliver strategies and solutions that fuel growth by capturing the C-Suite's mind share, budget, and wallet share in every account: accelerating new customers, growing big deals and extending the platform.

We partner with our sales team to drive new business and help companies reach their growth goals. While selling value is our main focus, we intend to engage in discussions around process improvement and best practices to help our customers succeed. Our team thrives on collaboration from our diverse professional and educational backgrounds, mentorship and professional development while maintaining a positive work/life balance through passion, ingenuity, and integrity, fostering a culture of openness and fun!

Your role as a Solution Engineer

The Solution Engineering team is organized into several industry and specialist teams based on industry they are selling into, in this case we are looking for a Solution Engineer in our Retail & CG team.

A typical day of a Solution Consultant consists of the following:

* Liaise with your sales counterpart “on eye level” to develop new/existing business or account strategy.
* Lead discovery sessions with your customers to understand/identify pain points as a basis to build an innovative solution based on the Salesforce technology stack.
* Clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers, "C" level executives or board members.
* Create memorable positive experiences for your customers, using empathy, story telling, immersive demo techniques, etc.
* Leverage your technicals skills to build innovative art of the possible demo solutions and establish a trusted relationship to the technical stakeholders on customer side.
* Orchestrate an extended Solution Consulting team while building e.g. Multi-Cloud solutions for the customer.
* Use your business knowledge to identify challenges and trends and develop tailored Salesforce value propositions
* Represent Salesforce during Marketing or Partner Events (e.g. Industry demos, industry specific discussions/use cases).
* Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
* Support the first line manager in coordination resources and administrative tasks like forecast calls or planning sessions

Personality Attributes/Experience:

This role is perfect for someone who likes to work with people, is able to think strategically, interested in technology / digitalisation, interested in continuous learning and has an understanding of what challenges our Enterprise customers are facing today.

* Good understanding of the unique business requirements of large Enterprise customers and industry trends.
* Ability to translate customers’ needs into a compelling vision and roadmap.
* Track record of presales / solution engineering, consultancy, product management or software delivery preferable in a context of complex enterprises .

* Experience with Salesforce or other leading business applications is preferred.
* Solid oral, written, presentation, communication and relationship skills.
* Good and empathetic listener, laser-focused on customer success.
* Proven time management skills in a dynamic team environment.
* Ability to work as part of a team to solve problems in dynamic, energizing environments.
* Inquisitive, practical and passionate about technology.
* Mindset of curiosity: likes to be the first to know something and why and how things happen.
* Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
* Good at explaining ideas and finding ways to keep people’s attention.
* Willing and able to travel occasionally
* Related Bachelor's degree or relevant work experience
* Fluent German & English

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