Senior Member Technical Staff, Agentic Services

Location: California - San Francisco

Remote Type: Office Tech-Flexible

Time Type: Full time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sr. Software Engineer. Agentic Services

Office hybrid in San Francisco, CA

About the Team

The Messaging Platform team, part of the Digital Marketing Technology organization, builds the critical platforms our internal marketers use to engage with customers. We are responsible for the core tooling that powers communications across channels, integrating deeply with the Salesforce Platform, Data Cloud, and Marketing Cloud Next. This team is at the forefront of this mission, responsible for building the next generation of intelligent AI agents on Agentforce for our internal customers: our marketers.

Role Overview

We are looking for a highly skilled and experienced senior engineer to join our team. In this role, you will be a hands-on contributor, responsible for driving the design, architecture, and implementation of our next generation internal platform for our marketers. You will focus on building solutions that span the Salesforce Platform and Marketing Cloud Next, while leveraging Agentforce, AI, RAG, and LLMs to extend those capabilities even further.

This role requires a quality-first mentality and a deep technical focus on building robust, reliable, and performant systems. We are looking for an engineer who not only shows deep expertise in the Salesforce Platform and Agentforce, but also acts as a constructive partner with product teams, asking deep clarifying questions to understand the 'why' behind their tasks. You will apply your advanced skills in distributed systems and software engineering to architect and build cutting-edge intelligent agent platforms that will create new tools for marketers, enabling them to deliver more relevant communications to our customers with less effort.

Responsibilities

• Participate in the technical design, development, and deployment of complex, end-to-end solutions on the Agentforce platform.

• Architect, build, and maintain highly scalable, reliable, and performant distributed services that span the Salesforce Platform, Marketing Cloud Next, and our core AI systems.

• Champion a quality-first mentality by setting technical standards for code quality, robust testing, and operational excellence.

• Partner closely with Product Management, architects, and other senior engineers to translate complex business needs into robust, scalable technical solutions.

• Drive the technical implementation and own key components of our advanced AI features, including RAG pipelines and agentic workflows.

• Mentor junior and mid-level engineers on the team through design reviews, code reviews, and technical guidance.

• Troubleshoot and resolve the most complex technical issues across our full stack.

• Actively research, evaluate, and evangelize new technologies and patterns in the AI and Salesforce ecosystems to drive innovation.

• Ensure the team's services are operationally sound by designing for monitorability, reliability, and scale.

Required Skills and Experience

• 6+ years of professional software development experience

• A related technical degree is required

• Extensive experience designing, building, and operating highly scalable, reliable distributed systems within a platform-first environment.

• Expert-level understanding of software engineering best practices, including code quality, automated testing (unit, integration), CI/CD, and monitoring.

• Excellent communication and collaboration skills, with a history of partnering effectively with product management and other engineers to understand the "why" behind requirements.

• Deep technical expertise in the Salesforce Platform ecosystem.

• Direct experience with Salesforce Platform development (e.g., Apex, Lightning Web Components, SOQL, Flow).

Desired Skills and Experience

• Direct experience working with Salesforce Data Cloud.

• Practical experience architecting and building RAG pipelines in a production environment.

• History working in the Marketing Messaging space including Email and/or SMS.

• Proven, hands-on experience with AI technologies, including LLMs and Retrieval-Augmented Generation (RAG).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.