Senior Manager, Solution Engineering

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Senior Manager of the Solutions Engineering team will manage a team of Solutions Engineers dedicated to providing expertise in pursuit of sales opportunities. The Senior Manager will be responsible for the day to day management of personnel activities, mentorship and development of each team member, as well as coaching and building a prosperous environment for the entire team that centres on customer success and growth.

A successful candidate will have a strong understanding of the Financial Services landscape and an aptitude for leading a team of highly skilled Solutions Engineers to achieve their highest potential.

Responsibilities

• Assuring team goals and projects priorities align with the leadership’s vision for the Solutions Engineering organisation.

• Providing mentorship and career planning to ensure development and personal success of each Solution Engineer on the team.

• Recruiting, interviewing and hiring new team members.

• Interpret and anticipate strategic business needs while making adjustments in real time to ensure consistent growth and success.

• Ensuring adherence and completion of the onboarding program for new hires.

• Providing enablement for new and existing team members to cover gaps in product knowledge.

• Developing strong relationships and synergies with sales management and quota bearing sales personnel.

• Developing strong relationships and synergies with Sales and SE Leadership across the Salesforce core business units as well as Financial Services

• Attending customer meetings to help develop team members skill sets and establish customer relationships to help drive their success.
  
  
  Requirements/Experience

• Managing and leading based on team metrics, data and facts.

• Provide consistent and timely quarterly Business Reviews to leadership supported by data and tangible metrics.

• Experience of Solutions Engineering or Pre-Sales Management

• Strong track record of successfully selling digital marketing solutions or related customer centric Retail industry solutions.

• Experience working within Salesforce CRM Systems (or similar) to manage the business.

• Experience and proven success in leading remote teams to success.

• Experience recruiting, interviewing and hiring Solutions-Engineers/Pre-Sales personnel.

• Excellent communications and interpersonal skills with an ability to create high-energy, high-performance teams.

• Deep knowledge and understanding of Sales best practices.

• Experience in producing management business reports to highlight the state of the business to prove challenges and justify needs.

• Experience and comfort delivering presentations and demonstrations to C-Level Executives and technical audiences.

• Practical experience scoping, managing and implementing digital marketing solutions or complex enterprise framework solutions.

• Fluency in french AND english

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