Senior Manager, Software Engineering

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Senior Manager Software Engineering
Location -Vancouver, Canada

Ajna Cloud offer the most trusted, Salesforce compliant, multi-substrate, efficient, global scale data pipeline and real-time eventing services for all of Salesforce, at 4x9s availability.
We provide service which act as the central nervous system of the observability data pipeline within Salesforce, ensuring customers have visibility into health, performance, and availability metrics pertaining to their services. Our services power some of the most critical data processing and analytical services for both internal and external customer facing use cases

Salesforce is looking for technically strong, energetic, highly collaborative, and passionate leaders to lead our software engineering teams! As part of this role you will run and lead a team of outstanding engineers, keeping high availability and quality top of mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun!

Your Impact:

• Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt across an entire engineering team
• Passionate about engineering productivity, service ownership and customer success
• Experience designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple cloud substrates and/or on-premise Data Centers
• Capable of driving and delivering thin slices of functionality on a regular cadence with data-driven feedback loops in an agile environment
• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners, and engineers.
• Make critical decisions that attribute to the success of our products and services.
• Proactively foresee issues and resolve them before they happen.
• Lead daily stand-ups as the Scrum Master for engineering teams.
• Partner with Product Owners to align with objectives, priorities, tradeoffs, and risk.
• Ensure teams have clear priorities and adequate resources.
• Be a multiplier and have a passion for team and team members’ success.
• Provide technical guidance, career development, and mentoring to team members.
• Maintain high morale and motivate the engineering team to go above and beyond.
• Vocally advocate for technical excellence and help the teams make good decisions.
• Participate in architecture discussions and planning.
• Participate in multi-functional coordination, planning, and reviews with leads from other engineering teams.
• Ability to contribute to engineering tasks such as coding and feature verifications to assist teams with release commitments, gain an understanding of the deeply technical product, and keep your technical skills sharp.

Required Skills:

• A related technical degree or equivalent industry experience required.
• 3+ years of consistent track record leading software engineering teams with a distinguished track record on technically fast-paced projects.
• Experience leading large-scale distributed systems, working with micro-services and/or distributed architecture.
• Strong verbal and written communication skills, organizational and time management skills.
• Ability to be flexible, proactive, and comfortable working with minimal specifications.
• Experience with short release cycles, the full software lifecycle, and working on critical services providing high availability.
• Experience in hiring, mentoring, and leading engineers.
• Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations.
• Experience with Agile development methodologies. Scrum Master experience required.
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.

Preferred Requirements:

• Experience with one or more public cloud substrates e.g. AWS, Azure, GCP
• Experience with container orchestration systems Kubernetes, Docker, Helios, Fleet
• Experience with open source projects like Kafka, Spark, Hadoop, Zookeeper, ElasticSearch, Splunk, Puppet, Spinnaker, Terraform
• Cloud provisioning and infrastructure

The Importance of High Availability:
High availability is crucial for maintaining the trust and satisfaction of our customers. As a Senior Manager of Software Engineering, you will ensure that our services are reliable and consistently available. This involves:

• Designing systems with duplication and failover capabilities.
• Implementing robust monitoring and alerting to detect and address issues promptly.
• Conducting regular performance and stress testing to identify and mitigate potential bottlenecks.
• Collaborating with cross-functional teams to ensure that high availability is a priority in all stages of development and deployment.
• Continuously improving our processes and infrastructure to minimize downtime and ensure seamless user experiences.
  By maintaining high standards and focusing on high availability, you will play a key role in delivering exceptional products and services that our customers can depend on.

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