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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
 

Job Details

We are looking for a dynamic leader to lead our Performance Engineering team, someone who is passionate about tackling performance and scalability challenges in cloud applications.

Service Cloud is a Salesforce platform for customer service and support management. The Service Cloud team builds technology to automate service processes, streamline workflows and store and intelligently mine knowledge articles with AI to support customers solve problems. The platform supports interaction with AI-powered chatbots to get accurate automated answers quickly. Service Cloud Voice is a recent innovation on the Service Cloud platform that unifies phone, digital channels and CRM data in real-time in one centralized console.

The performance engineering team for Service Cloud specializes in a deep understanding of its features, system architecture, usage patterns & traffic; and uses this knowledge to drive synthetic transactions for performance and scale insights. The team engages in analyzing complicated performance and scale challenges by developing various test models to simulate production traffic and to project growth.
 

What you’ll be doing

You’ll help drive the team's charter to make applications faster, scalable and cost-efficient to support our ever growing needs of enterprise customers. The team is responsible for empowering product teams to build their features in a performant and scalable way. You will also be responsible to build out tooling and automation for measuring and optimizing performance and scalability of Service Cloud products. Our customers rely on us to provide insights for their business critical workflows and so keeping Service Cloud responsive, fast and scalable is critical to the adoption and success of our customers.

What you’ll achieve

• Build a world class engineering team: Foster and facilitate the professional growth and development of our engineering staff as well as lead effective cross-functional collaboration across groups within the organization.
• Build organisational capability within these teams by recruiting and retaining talent and providing mentoring, training (internal and external), and other opportunities for professional growth and development.
• Support leadership vision and values and inspire the team to do their best to achieve the goals.
• Manage deliverables, objectives, priorities, trade offs, risk and performance of the team.
• Delegate effectively, providing context and resources and letting creativity flourish. You know when to stay out of the way, and when to intervene in the best interest of your team and the company.
• Provide technical leadership and career development to the team. Invest in continuous employee development of a highly technical team by mentoring and coaching engineers and technical leads in the team.
• Enjoy guiding and mentoring team members to reach the pinnacles of success, but you are always ready to get hands-on, if the situation demands
• Drive innovation and technical excellence and manage complex technical projects.
• Communicate status, risks, and offer mitigation strategies to ensure on-time delivery and highly performant solutions.
• Partner with product, engineering & cross-functional teams to build scalable systems
• Participate in identifying opportunities and improving the processes and culture of the engineering organization in general

Required Skills:

• 5+ years of engineering management experience.
• 8+ years of engineering experience, with at least 5+ years of experience in optimising large scale systems.
• Strong knowledge of system architectures, operating systems, databases, middle tier components such as Java/J2EE, Kafka, and how to optimally utilize such systems to achieve performant and scalable systems.
• Ability to dig deep into complex pieces of code to understand system design with an eye for performance and scalability bottlenecks with an aim to optimize code.
• Ability to automate operations such as simulation execution, monitoring, analysis, and a deep desire to do it.
• Performance Engineering experiences with a distinguished track record on technically demanding projects.
• Ability to express your clear thinking in words and technical documents.
• A proven track record of optimization and design/architecture improvements for performance and scalability.
• Experience partnering with product engineering teams to build scalable systems.
• Evaluate business goals from a capacity, reliability, performance and scale perspective, translating these into requirements and influence product roadmaps.
• Provide technical leadership and guidance to team members.
• BS, MS in Computer Science or equivalent.

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