Senior Manager/Director- Consumption Value Success, Commerce Cloud - Paris

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Senior Manager/Director- Consumption Value Success, Commerce Cloud, Paris

We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Commerce Cloud within our largest GMV customers, helping them fully leverage the platform to achieve their e-commerce objectives.
 
As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts. This is an exciting role that offers a unique opportunity to experience the consumption transformation that Salesforce is going through.

Account Growth

• Drive consumption growth through successful implementation of initial commerce use cases 

• Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings

• Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle

• Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens

• Track and drive key consumption metrics including GMV, order volume, and platform utilization

• Develop data-driven expansion strategies based on consumption patterns

• Create and execute account plans to achieve targeted consumption goals

• Guide customers' commerce roadmap to maximize platform value

• Identify and execute expansion opportunities across commerce product portfolio (B2B, B2C, D2C and others)

Technical Expertise

• Understand customers' e-commerce architecture and business requirements

• Create technical POCs for commerce expansion opportunities

• Guide customers on commerce platform best practices and optimization

• Expertise in commerce implementation patterns and architectures

• Customer Success

• Create strategies to accelerate Commerce Cloud adoption

• Engage with C-level to operational teams on commerce initiatives

•  Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success

• Build business cases demonstrating ROI of increased platform adoption

• Create consumption acceleration playbooks based on customer success patterns  

• Drive adoption of new commerce capabilities aligned to business outcomes

Minimum Requirements

• 7+ years experience of applicable sales/customer success experience with technical expertise

• Experience driving consumption/adoption in enterprise accounts and portfolio management

• Strong experience in enterprise e-commerce solutions will be added advantage

• Technical knowledge of digital commerce architectures will be added advantage

• Ability to engage technical and business stakeholders

• Fluent French and English speaker

Preferred Requirements

• Understanding of order management and marketplace solutions

• Understanding of retail/commerce business metrics and KPIs

• Familiarity with Salesforce ecosystem

• Salesforce Commerce cloud certification

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