Senior Director, Product Line Manager Renewals & Success Plan Sales

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Senior Director of Product Management, Business Technology will lead a team to deliver enterprise systems for use by Salesforce employees, partners & customers. In partnership with key stakeholders, this individual will be responsible for developing strategies, roadmaps and high quality information systems as well as driving business results through the success of key business partners and corporate functions. This will include building and managing product, engineering and service managers (operations support) with third party vendors.

This role will focus on end to end systems delivery for the Renewals & Success Plan Sales including accountability for parts or all of the required Sales, Revenue, Support and Customer Engagement applications that support Salesforce customers & activities in the Customer Success business partner group.   The ideal candidate for this role will have demonstrated a passion for inspiring, mentoring, and developing people and delivering services that are built with security, scale, quality, and reusability in mind. 

This leader must be a technologist with strong business foundation, proven expertise in improving productivity, driving business partner satisfaction, and maintaining technology and security controls. The candidate must have multiple years of experience leading teams in a fast-paced, global company with exceptional growth.  The selected candidate must be a hands-on leader, possess development/delivery expertise and strong client relationship management, promote a collaborative team culture, and ignite passion within the team to build flawless applications. The candidate must be able to understand business / operational requirements and translate appropriately to create technology for near and longer term strategies in support of the business.

Primary Responsibilities
· Facilitate the evolution of the BT Product & Engineering organization through the hiring and development of world-class IT professionals.
. Integrate efforts across all Business Technology teams in support of the Customer Success business requirements with special focus on transformation & run-the-business efforts for Renewals & Success Plan Sales.
· Organize and empower a leadership team to deliver on BT commitments.
· Partner with other business unit executives to align business and IT strategies and roadmaps and to drive business partner success.
· Partner across the GTM Solution Delivery Group (SDG, Sales, Revenue, Customer Success, Partner, Professional Services & M&A/PMO), the CIO organization, and broadly across Salesforce to deliver solutions.
· Deliver on a portfolio of projects and services enabling multiple Salesforce teams and their customers to run Salesforce on Salesforce technology.
· Deliver applications using Salesforce technology including MuleSoft Integration Cloud, Sales Cloud, Service Cloud, Einstein Analytics, Heroku, Salesforce CPQ, and Communities to showcase how Salesforce runs on Salesforce.
· Responsible for maintaining culture, setting up recruiting strategies, implementing process to allow scale and, ultimately, creating the best IT organization in the market.
Ensure cost effective scalable solutions

Required Skills/Experience
· 10+ years of experience managing a customer-focused IT team in a rapidly growing environment.
· 8+ years managing, mentoring, motivating and growing a mature and goal-driven delivery team; must have strong history of developing people, both technically and professionally.
· 3+ years experience leading a development team in an internal cloud-based IT organization, with strong preference for those who have managed in Agile/Scrum environments.
.Experience with Salesforce technology including MuleSoft, Tableau, Einstein Analytics, Sales Cloud, and Lightning Development a significant plus
· Experience managing cloud application development and SOA architecture.
· Capable of handling multiple applications/projects simultaneously.
· Ability to serve as a collaborative and effective partner with business unit executives; ability to influence decisions across functions.
· History of strong leadership focused on a collaborative, results-oriented culture.
· Strong communication skills with capability to facilitate deep technical conversations, leading a technical team within business, application, data, and technical architecture disciplines.
· Bachelor's degree in Computer Science or equivalent Desired Skills/Experience

Leadership Qualities 
Think Strategically: Knows what it takes to gain the competitive advantage. Has the ability to see the forest through the trees in a dynamic environment. Can develop relevant, sustainable solutions. Aligns the right resources to the task at hand; foresees and plans around obstacles. Seeks to find cost effective scalable solutions for near and longer term. 
Innovate for Growth: Always thinking about how to make improvements; not afraid to implement changes that map to business strategy. Stay abreast of cutting edge technology trends. 
Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business. Active partner with the customer.
Builds Trust and Credibility: Makes decisions based on organization’s values. Actions are consistent with company’s core values. 
Lead & Adapt to Change: Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.