Senior Account Solution Engineer - Marketing Cloud

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across; email, mobile and web. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.

The Marketing Cloud Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that tackle key business challenges and help to deliver against demanding critical metrics.

In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting critical initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.

Responsibilities:

Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline:

* Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close
* Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their important metrics, and providing a path to fast return on investment
* Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
* Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce.
* Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback
* Develop scalable, deployable, reusable, and relevant field enablement assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams
* Experience in articulating Marketing & AI return on investment value topartnersd IT partners
* Remain well-informed on the latest innovations in customer experience management solutions.
* Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement

Essential Requirements

*Some experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role,
* Experience working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI.
* Be an autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.
* Be comfortable working across multiple highly dynamic teams or on solo projects as required
* Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations
* Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.

Preferred Requirements

* Technical knowledge of the Salesforce platform
* Technical expertise in any of the following technologies: Customer Relationship Management (CRM), Loyalty Management, Analytics or and Real-time, Personalisation and Interaction Management (RTIM)
* Coding experience inc.; SQL, Java Script, Python
* Experience in modern cloud data platforms (Snowflake, databricks, Big Query, RedShift)
* AI: Data Engineering, machine learning, Vector Databases & RAG, (a plus: Agentic AI and Agents)
* Experience in post-sales implementations

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