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About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
You will be responsible for the successful design and delivery of complex Salesforce Marketing Cloud solutions for our customers. These technologies include but are not necessarily limited to Salesforce.com products and APIs and Marketing Cloud studios and builders along with cross-cloud integrations.
The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience in designing scalable and high-quality solutions for large enterprise clients. You should be able to understand the requirements from the client, collaborate with various internal and external teams, document the solution design and finally deliver a quality implementation of the project.
You should be able to support customers in the process of designing, developing, coding, and launching complex email campaigns, dynamic content, and landing pages. You have experience coding HTML emails and landing pages, using Marketing Cloud’s proprietary scripting language (AMPscript) and Server Side Javascript.
In this role, we are looking for someone with expertise in Salesforce Marketing Cloud and with sufficient hands-on experience on the different Salesforce clouds, Integration and Data Management.
Responsibilities:
Collaborate with client stakeholders to define requirements, deliverables, and set, manage and document expectations.
Translate client requirements in detail, well to understand technical and functional documentation.
Define project goals and timelines.
Manage day-to-day client interactions and resolve escalations.
Build solutions that utilize out-of-the-box features and modules in Salesforce Marketing Cloud as far as possible.
Lead technical aspects of projects related to responsive email and landing page campaigns
Work with Customers to understand key campaign parameters such as subscriber audience, program frequency, degree of personalization, and overall creative approach
Provide guidance on the technical integration of third-party systems.
Guide all the teams on best practices for code, naming conventions and documentation.
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Maintain a target billable utilization aligned to the role
Ability to understand a project and deep dive to debug issues
Liaise with Salesforce product teams to support client implementations
Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours
Requirements:
3+ years of hands-on experience on Salesforce Marketing Cloud (Email Studio, Journey Builder, Interaction Studio, Einstein, Automation studio etc.)
Ability to debug performance issues, both at the client layer and platform layer
Experience with mobile-first HTML
Experience with creating dynamic HTML Emails, Templates, Landing Pages, and reusable content blocks in MC using HTML, CSS, and JQuery
Familiar with AMPscript and SSJS
Familiar with PSD to HTML conversion
Knowledge of different integration patterns
Understanding of the Salesforce product suite, including Sales, Service, Commerce and Community Clouds
Understanding of systems architecture and ability to design scalable performance-driven solutions
Understanding of key design patterns and large data volume limitations and best practices
Understanding of data sharing and visibility considerations and how these play into platform architecture
Familiarity with SQL and Javascript
Knowledge of data integration tools and experience integrating with other Salesforce clouds
Experience with platform security capabilities (TLS, SSL)
Active Salesforce certifications or ability to achieve relevant certifications upon hire
Preferred Salesforce certifications:
Salesforce Marketing Cloud Consultant
Salesforce Marketing Cloud Developer
Nice to have:
Salesforce Marketing Cloud Administrator
Salesforce Data Cloud Accreditation
Salesforce Marketing Cloud Personalization Accreditation
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
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