Sales Compensation Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Summary:

We are seeking a talented and motivated Salesforce Administrator with hands-on experience in Incentive Compensation Management (ICM) to join our team. This role will involve managing and optimizing our Salesforce platform, including customization, configuration, and integration of ICM processes. The ideal candidate will possess a solid understanding of Salesforce administration and be capable of designing, implementing, and maintaining ICM solutions to drive effective sales compensation strategies.

Key Responsibilities:

Salesforce Administration:

• Manage and configure Salesforce instances, including custom objects, fields, record types, validation rules, workflows, process builder, and reports.

• Expertise as Salesforce administration, particularly in building and managing Flows and ensuring data quality

• Ensure system security by managing user profiles, roles, permissions, and login settings.

• Troubleshoot and resolve system issues, provide user support, and manage escalations.

• Conduct regular system updates, patching, and maintenance to ensure optimal performance.

• Create and maintain documentation related to configuration, processes, and training materials.

• Conduct data imports/exports and data cleanup activities as needed.

• Advanced knowledge of Salesforce CRM platforms.

• Proficient in SOQL, Apex, JavaScript(Lightning), and VisualForce.

• Ensure data integrity and enforce best practices for data governance in Salesforce.

ICM (Incentive Compensation Management):

• Understand incentive compensation models, including commission structures, bonus programs, and sales performance metrics within Salesforce.

• Support the integration of Salesforce with ICM tools and solutions (Spiff, Varicent, Xactly).

• Provide regular analysis and insights into compensation plans and recommend improvements based on system data.

• Develop and test processes within Xactly Connect to support movement of order data

• Manage the sales compensation workflow, ensuring timely and accurate payments.

• ICM Implementation experience

Collaboration and Communication:

• Provide regular updates and reports to stakeholders about Salesforce and ICM performance.

• Stay current on best practices and emerging technologies in Salesforce administration and ICM management.

• Familiarity and experience with agile (scrum) development process

Skills

• 3+ years of experience is preferred.

• Experience developing customer-facing interfaces.

• Advanced knowledge of Salesforce CRM platforms.

• Proficient in SOQL, Apex, JavaScript(Lighning), and VisualForce.

• Good communication skills.

• Ability to problem solve high-level software and application issues.

• Experience with Spiff or other compensation systems is preferred, but not required.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.