Program Management Director, Technology

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description

As a Technical Program Manager (TPM), you will be responsible for overseeing and executing the operational framework of one or more programs in the Technology COO organization across the Agile, Content Experience, Technology Operations, and TPIL teams. Your role involves orchestrating and driving the implementation of strategic initiatives and collaborating closely with product and engineering leaders to manage programs. Collaborating with TPM leaders, you'll contribute to enhancing operational processes and execution within the Cloud ecosystem. Effective communication with the Executive Leadership team and various stakeholders is essential. You'll display professionalism, independent judgment, and ownership of risk management and decision-making.

Your Impact

• Lead the establishment of the operational model, ensuring consensus on program scope, release planning, vision, and business objectives. Structure programs and garner cross-functional support.

• Chair program core team meetings, engaging key stakeholders to make critical decisions, overcome obstacles, and address program-related challenges. Drive the achievement of business goals and the realization of the strategic program vision.

• Foster strong partnerships with vital functional stakeholders, centring on business objectives. Act as a reliable partner and advisor to executive management, ensuring program success.

• Collaborate with cross-functional colleagues to facilitate alignment meetings, addressing immediate release issues, dependencies, team status, production concerns, metrics evaluation, and milestones.

• Maintain ongoing visibility into program status, offering consistent status updates on issues, risks, metrics, etc., to stakeholders, team members, and interested parties.

• Manage dependencies among "program/feature" across multiple teams, functions, and stakeholders, ensuring seamless coordination.

• Proactively identify and eliminate impediments with a strong sense of urgency that hinder project teams from meeting project objectives.

• Deliver weekly program reviews to the executive team and oversee release demos and evaluations, delving into project status, risks, and escalations.

• Cultivate a collaborative atmosphere that nurtures innovation, creativity, and continuous learning. Embrace a mindset open to new ideas.

• Serve as a catalyst within the organization, driving the advancement of global Product & Technology strategy and inspiring organizational change.

Minimum Requirements

• 10+ years (for Dir) of recent professional experience in leading extensive enterprise product programs.

• Demonstrate at least 5+ years of cross-functional team management in a SaaS company, along with a comprehensive grasp of the product development lifecycle.

• Showcase strong aptitude in executive communication and presentation skills.

• Exhibit excellent analytical and problem-solving abilities, underscored by a history of hands-on, detail-focused work.

• Display profound familiarity with the software development lifecycle, adeptly adapting and applying this knowledge in a dynamic environment using agile methodologies.

• Establish credibility and rapport with senior executives, technical experts, and non-technical team members alike.

• Excel in organizational, communication, and relationship-building competencies, thriving in a cross-functional, matrix management setup.

• Delve into technical subjects relevant to the program, displaying a grasp of technical intricacies.

• Collaborate effectively within an integrated team comprising technical and non-technical members.

• Successfully collaborate with functions across the company and various time zones, showcasing robust time management, analytical, and planning proficiencies.

• Hold a Bachelor’s Degree in Engineering, related disciplines, or possess equivalent experience in technical leadership roles. Additional management degrees are preferred.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.