Principal Researcher, Product Research & Insights

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Our team

The Research & Insights (R&I) team acts as a strategic thought partner to product leaders and go-to-market teams across Salesforce. We are passionate about understanding our customers and solving the problems they face, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales people, and strategy & operations leaders. Together, we shape the future of Salesforce for the benefit of millions of end users.

The role

The cross-product (also known as ‘Cross-Cloud’) Research & Insights team delivers insights that span Salesforce’s product portfolio, rather than being focused on a specific product. We cover broad and high-priority topics including AI, product adoption, product ethics, content experience, and more. We lead and work with some of the largest customer feedback data sources at Salesforce, including the IdeaExchange and customer satisfaction metrics (e.g. NPS). 

We are seeking a self-driven, impact-oriented quantitative researcher to join our team. You’ll lead the strategy for leveraging customer feedback data at scale to inform top priorities for product leadership. You’ll partner closely with researchers, product leaders, and data & analytics colleagues in order to triangulate data between a variety of sources. You’ll partner with other researchers to lead large-scale surveys that inform the future of our product roadmaps. And as a senior member of Research & Insights, you will help mentor other researchers and amplify the impact of our team.

We're looking for curious individuals who want to get close to our customers and can seamlessly switch between strategic thinking and operational excellence. This role reports into the VP of Research & Insights, Cross-Cloud.

Responsibilities:

Leadership

• Partner with cross-functional stakeholders to surface and prioritize cross-product research needs, influencing decision-making

• Act as a strategic business partner to leaders across Research & Insights, Product, Engineering, and Data & Analytics, helping shape the long-term vision for Salesforce’s products 

• Collaborate with Research Operations on operational priorities, including participant sourcing and vendor management

• Establish and roll out best practices to enable and educate our cross-functional stakeholders

• Help advocate for resources to achieve team objectives

• Mentor junior researchers, helping amplify the impact of their work

Research

• Conduct research using a mixture of research methods, with a particular focus on large-scale surveys and quantitative analysis, to produce actionable insights that inform business strategy and product design and development

• Lead end-to-end research execution, collaborating with cross-functional teams (e.g., design, product management, engineering) to plan projects and ensure insights are used

• Create narratives to frame problems and highlight the business value of potential solutions

• Independently lead fast-paced projects with attention to detail, consistently delivering results against project timelines

Minimum requirements:

• 8+ years of experience in user research or product research, working closely with cross-functional teams or stakeholders

• Expert understanding of quantitative research methods, best practices, and familiarity with a broad range of quantitative research tools (e.g. survey tools, SPSS, R)

• Expert understanding of advanced survey and market research methodologies (e.g. MaxDiffs, Conjoint, segmentation, drivers analysis)

• Expert understanding of survey sciences and statistics, including working with sample providers and vendors to resolve screening criteria, data collection and quality, and crosstabs/banners

• Experience leading multiple concurrent research projects end-to-end (plan, design, implement and ensure uptake)

• Ability to work successfully with constraints (e.g., limited resources, industry-specific regulations) and adapt quickly to meet project goals

• Consistent record of influencing product and business strategy with actionable insights

• Excellent project management, collaborator management, partnership/collaboration, and written and verbal communication skills

Nice-to-haves:

• Knowledge of a relevant industry or subject domain, e.g., enterprise software, Customer Relationship Management (CRM)

• Experience leading third-party vendor relationships

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.