Network Engineer

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for a Network Engineer to join the Global Network Operations team. This team is responsible for 24x7 follow-the-sun support of the Salesforce environment. As a member of the team, you will be responsible for incident management on all aspects of the production network, to include performing break/fix and proactive maintenance to resolve outages and minimize possibility of future impact. This includes hardware/software lifecycle management, network hygiene/standardization, run-list automation, and network monitoring improvements to proactively diagnose potential issues. You will tier 3 support for network-related customer issues, and ensure that detailed root cause analysis is completed on all customer-impacting issues.

Responsibilities

• Ensure all network issues are resolved in a timely manner, with minimal impact to customers.
• Perform high-level diagnosing and analysis to resolve the root cause of network outages and implement workarounds and/or permanent solutions.
• Isolate hardware and software problems on network devices and work with vendors to resolve issues.
• Perform break/fix services, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc.
• Perform proactive network maintenance, such as code upgrades, hardware refreshes, config updates, peering/transit turnups, and cleanup/decoms.
• Work closely with engineering teams to identify ways in which we can proactively improve the stability of the network and decrease potential for future outages to occur.
• Provide third line customer support and technical expertise for network-related issues.
• Drive service ownership for the Network Cloud; assist in efforts to streamline problem and change management processes, improve alerting and incident handling, and increase automation.

Required Skills

• 5 years of proven network engineer experience
• High level of proficiency and experience with TCP/IP networking, architecture and core technologies, such as MPLS, BGP, OSPF, DNS, HTTP, etc.
• Proficiency with Cisco and Juniper router and switch hardware installation and diagnosing.
• Strong skills in network automation and configuration management, with a preference for Ansible and Python
• Experience deploying and managing large scale distributed network environments.
• Knowledge of firewalls and access-list configuration and diagnosing.
• In-depth knowledge and experience working in a Unix/Linux environment.
• Experience with performance analysis, systems software, and systems architecture.
• Knowledge of system performance methodologies along with hands on empirical monitoring and data-driven decision making.
• Strong analytical approach to problem solving and ability to diagnose complex issues quickly, while reliably handling multiple priorities.
• Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills, and good time-management abilities.
• A related technical degree required.

Desired Skills

• Extensive proficiency /experience configuring and diagnosing load balancers, with emphasis on F5.
• Highly skilled in packet analysis, network analysis tools, diagnosing, and analytical fault diagnosis.
• Experience in deploying, customizing and scaling a network monitoring solution.

Other

• Ability to participate in an on-call rotation crafted to provide network engineering support on the weekends.
• Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
Check out our Salesforce Engineering Site.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $157,600 to $216,700.

For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.