Manager, Project Management & Business Analysis - ProServ/CSG

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking an experienced and driven Manager to lead and be responsible for both project management and business analysis functions. This hybrid role is ideal for a proactive individual who can expertly lead projects from conception through delivery, while also providing high-quality business analysis to support critical initiatives. The Manager will work closely with cross-functional teams, partners, and senior leadership to ensure project alignment with business objectives, drive continuous improvement, and deliver value to the organization.
 

Key Responsibilities:

• Project Management:
  • Lead and manage multiple, sophisticated projects with cross-functional teams, ensuring delivery on time and within scope.
  • Develop and maintain project plans, timelines, resource allocations, and budgets, and establish project results, milestones, and KPIs.
  • Foster strong collaboration with stakeholders, handling expectations and facilitating transparent communication.
  • Identify, analyze, and mitigate project risks and issues, implementing corrective actions as needed.
• Business Analysis:
  • Perform in-depth analysis of business processes, identifying gaps and opportunities for improvement.
  • Capture and document business requirements, translating them into functional specifications for project implementation.
  • Facilitate requirements workshops, process mapping sessions, and user story development to drive project clarity.
  • Develop and maintain documentation on current and future state processes, system functionality, and project impacts.
  • Support data-driven decision-making by analyzing and interpreting data, providing actionable insights to inform strategic objectives.

Skills and Competencies:

• Consistent track record in leading large, complex projects within cross-functional and global environments.
• Outstanding ability to gather, analyze, and document requirements, with strong analytical and problem-solving skills.
• Skilled in project management tools (e.g., Smartsheets) and business analysis tools (e.g. JIRA).
• Excellent interpersonal and communication skills, with the ability to engage and influence partners at all levels.
• Strong leadership abilities, with experience in guiding and mentoring project teams.
• Proficiency in change management, risk management, and business case development.
• Experience in and understanding of Customer Success Group/ Professional Services with internal project management across cross-functional teams

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $110,600 to $187,900.

For California-based roles, the base salary hiring range for this position is $121,800 to $206,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.