Lead/Principal Researcher, Product Research & Insights - Agentforce

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Data & AI Research & Insights team focuses on the intersection between data and AI. We support product strategy, user experience, and customer success across for Agentforce, Salesforce’s biggest product initiative.

We are seeking a Lead/Principal Researcher who can distill complex problems into insights that inform product, design, development and business decisions! The ideal candidate will have domain expertise in AI platforms, data management, and enterprise AI adoption — think AI guardrails and governance, agent building and observability, and emerging AI UX patterns. This role will have to work cross-functionally across highly technical teams, helping to root strategy in action, manage collaborative efforts across multiple research teams, and serve as a consultative partner in ad-hoc initiatives. Familiarity with enterprise data solutions and the market for them, along with advanced proficiency with mixed methods, will be a value-add.

Sound like you? Then you're someone we want to work with. Join our amazing team and you'll get to work with some of the best and brightest! You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.

This is a hybrid role, requiring a minimum of 3 times/week in office to an eligible work location (San Francisco, CA, Seattle/Bellevue, WA, Chicago, IL, New York, New York or Atlanta, GA).

Minimum Requirements

• 7-10+ years of experience conducting research in product research, user research, market research, or technology contexts

• Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools

• Advanced understanding in survey methodologies and tools (i.e. MaxDiff, Conjoints, segmentation, advanced analytics, SPSS, R)

• Proven track record influencing product direction and strategy with actionable insights

• Ability to plan, design, execute and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders

• Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)

• Excellent project management, communication, storytelling, and presentation skills

• A related technical degree required

Preferred Requirements:

• A degree in a research- or business-focused subject area or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research) Previous research or domain experience in enterprise software, data solutions, and/or AI capabilities

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $200,800 to $334,600.

For Washington-based roles, the base salary hiring range for this position is $184,000 to $306,600.

For California-based roles, the base salary hiring range for this position is $200,800 to $334,600.

For Illinois based roles, the base salary hiring range for this position is $184,000 to $306,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.