Engineer Manager - Merchant CoPilot

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• The Engineering Manager demonstrates deep business, industry, and product knowledge to ensure the success of our customers by effectively managing a team of Engineers and Architects. In this role, the Engineering Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned by cloud strategy, building and encouraging positive relationships to help customers progress on their digital journey.
• Salesforce is looking for technically strong, energetic, highly collaborative, and passionate leaders to lead our software engineering teams! You will run and lead a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun!
• Your Impact
  • Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineer
  • Make critical decisions that attribute to the success of the product
  • Proactive in foreseeing issues and resolving it before it happens
  • Daily management of stand-ups as the Scrum Master for engineering teams
  • Partner with PO to align with objectives, priorities, tradeoffs, and risk
  • Ensuring teams have clear priorities and adequate resources
  • Empowering the delivery team to self coordinate
  • Champion developer productivity by adopting best practices
  • Providing technical guidance, career development, and mentoring to team members
  • Maintaining high morale and motivating the delivery team to go above and beyond
  • Vocally advocating for technical excellence and helping the teams make good decisions
  • Participate and drive architecture discussions and planning
  • Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams
  • Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals
  • Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp
• Minimum Requirements
  • BS/MS in Computer Science or equivalent
  • 3 + years of proven track record leading software engineering teams with a distinguished track record on technically fast paced projects
  • Experience leading large scale distributed systems
  • proven track record of delivering product from inception to production
  • Strong verbal and written communication skills, organizational and time management skills
  • Ability to be flexible, proactive, strong ability to deal with ambiguities
  • Experience with short release cycles, the full software lifecycle, and experience working on a product that’s been released for public consumption
  • Experience in hiring, mentoring and leading engineers
  • Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations
  • Experience with Agile development methodologies. Scrum Master experience required
  • Understanding of large language model (LLM), CoPilot is a plus
• Preferred Requirements
  • Strong knowledge of Salesforce product and platform features, capabilities, and best use of it
  • Able to articulate the importance and value of Governance to Business and IT executives
  • A good understanding of enterprise architecture principles is strongly preferred
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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