DevOps Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Our Technology, Marketing & Products Engineering team is tasked with innovating and maintaining a substantial distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. Our platform is deeply customizable to meet the differing demands of our vast user base, creating an exciting environment filled with sophisticated challenges for our hundreds of agile engineering teams every day!

This team owns Marketing Cloud Account Engagement's EC2 infrastructure, including the mission-critical database fleet. Common tasks include scripting and other configuration management automation to ensure high availability in a dynamic, fast-paced environment.

Your Impact:

• Work with engineers on the design, deployment and continuous improvement of meaningful infrastructure services (i.e. logging, monitoring and alerting)

• Scoping of work, management of backlog and predictability of project delivery

• Provide guidance into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability

• Develop and own standard processes/methodologies for provisioning, application scaling, configuration management, capacity planning, monitoring, etc. to improve organization-wide visibility into how distributed systems interact and perform in production

• Analyze and comprehend how customers are using the platform and help drive continuous improvement of the offering based on that

• Own daily operational goals with the team

• Continuously raise our standard of engineering excellence by implementing standard processes for coding, testing, and deployment

Required Skills:

• 3+ years work experience in a DevOps or similar role

• Fluency in one or more scripting languages such as Python or Ruby

• In-depth, hands-on experience with Linux, networking, server, and cloud architectures

• Experience in configuration management technologies such as Chef, Puppet or Ansible

• Experience with AWS or another cloud PaaS provider

• Understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP

• Solid understanding of configuration, deployment, management and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery

• Proficiency with source control, continuous integration, and testing pipelines

• Championing a culture and work environment that promotes diversity and inclusion

• Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available

Preferred Skills:

• Experience with Containers and orchestration services like Kubernetes, Docker etc.

• Familiarity with Go

• Understand cloud security and best practices

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