B2C Commerce Cloud Solution Engineer

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About Salesforce

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Overview of the Role

Salesforce Singapore is looking for a Lead Solution Engineer focusing on Commerce Cloud. Our mission is to drive revenue growth at scale across Commerce, Service, Marketing, Platform, and Data Cloud across all business segments in Southeast Asia. What brings us together is our passion to maximise our business impact through scalable initiatives and our deep solution knowledge, driving heightened levels of customer success.As part of the Solution Engineering team, you will play a crucial role in understanding our customers’ needs and tailoring our Salesforce Commerce Cloud offerings to meet those needs effectively. You will act as a trusted advisor to our customers, solutions (SE) and sales teams alike.When joining our team, you’ll be reimagining the future of solution selling in our high velocity and high growth segments. This is a unique opportunity to join a brand new team in its inception, to shape and define new areas of impact on our business. You will be met with a supportive environment allowing you to grow and innovate.

Responsibilities
Develop deep solution expertise in Commerce Cloud to become a thought leader and trusted advisor to SEs, sales teams and customers. Stay up-to-date with industry trends, product developments, and best practices related to commerce solutions and Salesforce Commerce Cloud.Build trusted relationships with various stakeholders across sales, SE, sales programs, product and product marketing to support the go-to-market strategy for Commerce Cloud.

Your role will be divided into the following activities:

• Direct customer engagements - You will work on business opportunities, from discovery to tailored demonstrations and presentations showcasing our solutions’ value. You will provide technical expertise during the sales process, addressing customer questions and concerns. You will work in close collaboration with SEs and AEs involved in those accounts.

• 1-many customer sessions - You will share thought leadership and solution knowledge by running live customer sessions such as webinars, masterclasses, and campfires to drive solution awareness and ACV.

• 1-many internal education - You will share your expertise internally by running AE and SE enablement sessions and holding office hours.

• Assets creation - You will create highly relevant and reusable assets such as Consensus videos, holodecks, demo environments to allow others to self-serve.

Required Qualifications & Skills

• Previous experience in a solution engineering, technical sales, or customer-facing role.

• Strong passion for commerce solutions and technology.

• Outstanding communication and presentation skills, with the ability to convey technical concepts to technical and non-technical audiences.

• Excellent problem-solving skills with a creative and adaptable mindset.

• Customer-centric mindset with the ability to empathize and understand customer needs.

• Ability to work collaboratively in a fast-paced and dynamic environment.

• Willingness to travel when required.

Preferred Qualifications & Skills

• Understanding of the e-commerce vendor landscape such as Salesforce,  Adobe Magento, Shopify, SAP Hybris and other offerings

• Additional experience with Salesforce B2B / B2C Commerce, OMS, and DTC offerings is a plus.

• Experience in e-commerce industries like Manufacturing, Retail, CPG, DTC etc.

• Expertise in domains like commerce, web analytics, content management systems, inbound marketing, marketplaces, order management, product information management, etc.

• Affinity with HTML, CSS, API, and JAVA is a good plus.

• Experience orchestrating a sales cycle that requires the involvement of multiple internal and external resources.

• Experience in presenting and hosting webinars or public speaking.

• Video editing skills.

• Fluent in one of the following languages - Mandarin, Bahasa, Vietnamese, Cantonese to communicate with our customers

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