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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
RESPONSIBILITIES:
· Provide outstanding frontline technical support via phone and email to Salesforce clients
· Assist with general best practices, including: user management, data management, and reporting and dashboards
· Identify situations where professional services or account executive intervention may be warranted
· Track and maintain all client communications and case documentation in Salesforce
· Follow established support processes and procedures
PREFERRED QUALIFICATIONS & SKILLS:
· Passion for Client Experience
· Fluent in English and at least one of the following: Spanish, German both written and spoken
· Relevant work experience
· Excellent written and verbal communication skills
· Committed with strong organizational, analytical and problem solving skills
· Highly adaptable, fast learner
· Technical proficiency in support of learning Salesforce Cloud applications and solutions
· Dependable, motivated, self-starter, with the ability to work independently
· Experience in technical support (or other client focused environment)
· Language skills- English
LEADERSHIP QUALITIES:
· PASSION: Passionate about Customer Success
· BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
· URGENCY: Ability to move fast and drive business value and results
· OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
· TRUST: Trust the company's core values
· ADAPTABLE: Excels in high levels of uncertainty and change
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
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