Staff ServiceNow Engineer

Job title: Staff ServiceNow Engineer – connectivity India

About SailPoint:

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

About the role:

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

SailPoint is seeking a Senior Software ServiceNow Engineer to help develop SailPoint ServiceNow Application.  We are looking for well-rounded backend or full stack ServiceNow engineers who are passionate about ServiceNow Client side scripting, developing widgets, backend script, webservices. Also looking for knowledge in rest APIs, basic Java programming.

Responsibilities 

• Produce design document, analysis document, architecture diagram and rough estimates, and develop features based on product requirements. 

• Collaborate with peers for grooming, development. 

• Produce unit and end-to-end tests to improve code quality and maximize code coverage for new and existing features. 

• Contribute to training, onboarding of new resources.

• Give Product demos to customers/internal stakeholders.

• Contribute to resolving customer queries/escalations.

• Creating new Environment as required.

Requirements 

• Must have Strong 6+ years of experience in building ServiceNow Application Development, Integrations.

• Experience range 6 – 10 years.

• Understanding of scoped applications within ServiceNow. Work experience with custom scoped applications is a bonus.

• Experience working with Portal with ability to create custom widgets and pages.

• Understanding of AngularJS concepts like scope, root scope, angular service.

• Good knowledge of Client side scripting.

• Should have experience with Restful API testing and Microservices

• Good to have automation experience handling automation frameworks, backend API and UI automation.

• Good to have knowledge and testing experience with Amazon AWS (S3, Lambda, DynamoDB, CloudWatch etc).

• Good to have experience with logging/Metrics tools such as Kibana, Grafana, Prometheus etc.

• Good to know the Docker and its deployment along with containers spin up, grid, scaling etc.

• Should have strong analytical skills, attention to details and excellent troubleshooting/problem solving skills to address complex technical problems

• Team player with strong communications skills, excellent organizational and planning skills, ability to work on multiple tasks concurrently.

• Good to have experience working with JIRA for Agile Development, Defect Management and Test Case Management.

      Preferred 

• Experience with testing SaaS Products.

• Experience with Continuous Delivery 

• Experience instrumenting code for gathering production performance metrics 

What success looks like in the role

Within the first 30 days you will:

• Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your development environment.

• Seek to deeply understand business problems or common engineering challenges and develop feature and unit test it.

By 90 days:

• Proactively implement different enhancements, defect fixes by interacting independently with different (sometimes many) stakeholders, architects and members of your team.

• Take a committed approach to contributing to different projects development alongside less experienced engineers on your team—there’s no room for ivory towers here.

By 6 months:

• Collaborates with Product Management and Engineering Lead to estimate and develop small to medium complexity features more independently.

• Occasionally serve as an analysis expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner.

• Share support of critical team systems by participating in calls with customers, learning the characteristics of currently running systems, and participating in improvements.

About SailPoint India and our Benefits:

Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals. 
 
Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits: 

• Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint. 

• Company sponsored health-checkups for employees and discounted rates for dependents 

• Annual performance bonus 

• Private equity at certain levels 

• 24 Leaves every year in addition, 10 holidays 

• Flexible Work hours

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.