Staff DevOps Engineer, NERM

SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.    

SailPoint has established their first ever Mexico based software engineering team. We are well under way to hiring a team of top-notch engineers and we are now hiring Staff DevOps Engineers. 

As a Staff DevOps Engineer you will be embedded within the Non-Employee Risk Management team to build and maintain resilient, secure and efficient SaaS applications. You will work closely with Software Engineers and DevOps Engineers alike. You will take on the role of subject matter expert of DevOps within your application team(s). You will report directly to the Sr. Director, Engineering on the Non-Employee Risk Management product team.  

What you will make happen:  

• Partner with the Non-Employee Risk Management Application Teams to build and maintain resilient, secure, and efficient SaaS (software as a service) applications that meet established SLAs (service level agreements) 

• Automate deployment, monitoring, management, and incident response   

• Monitor site stability and performance and troubleshoot service issues  

• Automate the scaling infrastructure to meet rapidly increasing demand  

• Manage cross-functional requirements working with Engineering, Product, and Centralized DevOps teams to maintain core platform standards while supporting rapid service development. 

• Collaborate with developers to bring new features and services into production 

• Develop and improve operational practices and procedures   

• Proactively meet standards for information security and compliance, such as ISO27001, SOC1, SOC2, PCI, IRAP, C5, etc. 

• Must be willing to be part of an on-call rotation 

Background & Experience:  

• 7+ years of experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider   

• 7+ years of experience with cloud infrastructure environments; AWS strongly preferred 

• Extensive Elastic Container Service & Kubernetes knowledge in AWS within a scaling environment handling 100s of thousands of hosts is a must   

• Release automation (Jenkins, GitHub Actions, etc.) with CI/CD pipelines   

• Linux administration, and Linux debugging experience   

• Experience using programming languages to manage cloud environments at scale   

• Strong understanding of system and networking concepts and troubleshooting techniques   

• Ability to operate in an agile environment that is rapidly evolving

• Have excellent communication skills- English fluency of C1 or higher preferred 

• Bachelor's degree in computer science or other technical discipline, or equivalent experience, preferred not required

*This role is fully remote within Mexico*

Benefits and Perks for Mexico based employees:  

SailPoint is committed to providing our Crew Members with a benefits program that is both comprehensive and competitive. Our benefits program offers medical/pharmacy and dental coverage, as well as financial security for our Crew Members and their families. All premiums are paid by SailPoint.  

• Full time remote employment   

• Competitive salaries  

• Company sponsored healthcare coverage for you and your family  

• Annual performance bonus  

• Phone and internet reimbursement

• Private equity at certain levels   

• 33% prima vacaciones  

• Christmas Bonus equivalent to 30 days of salary