IT System Engineer

Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

IT System Engineer - Datacenter

The IT System Engineer is responsible for providing support to critical internal infrastructure and applications.  This is a professional level position and requires strong execution and analytical abilities.  This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology.  Candidate must have strong server, network, communication, and analytical skills.  This position may need to travel internationally on occasion to our other offices.

Key Responsibilities

• Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural models
• Applies professional-level technical skill and judgement to provide non-routine technical support for computer/data center operations
• Installs, configures, upgrades, tunes, and troubleshoots server and non-desktop computer hardware, software, systems, and other resources in a datacenter or other centralized computer network setting
• Maintains access control, data integrity, and file system security for the computer/datacenter environment
• Monitors, tracks, and records system performance and utilization metrics
• Provide automation solutions of manual repetitive tasks using scripting and configuration management systems
• Improve the efficiency and help standardize current processes
• Document and thoroughly understand the application architecture, system configuration across platforms, and interface with various systems, and use this knowledge effectively to resolve issues
• Determine and document the root cause of an outage, duration and recommendations or steps to resolve issues
• Provide assistance as required in analyzing trends and suggesting long-term and short-term improvements
• Resolve incidents and problems in accordance with defined guidelines and meet operational level agreements
• Assist in change management processes, implement change requests and meet project deliverables within defined guidelines
• May participate in the development of information technology and infrastructure projects
• Ability to work after hours including weekends and night when required
• Respond to general inquiries
• Requires a dynamic, hard-working individual, with excellent inter-personal, oral and written communication skills
• Capable of effectively communicating highly technical information to both technical and non-technical personnel

Requirements

• 3 years of experience in IT datacenter operations and system administration.
• Skilled in Windows Server and Linux server administration.
• Experienced with VMware virtualization and automation technologies.
• Proficient with Microsoft 365 administration, including Entra ID, Exchange Online, and Teams.
• General understanding of networking principles, devices, and protocols.
• Familiarity with storage area networks (SAN) and network-attached storage (NAS).
• Experience with system and configuration management tools such as Intune, SCCM, Ansible, etc.
• Scripting skills in PowerShell, Bash, or Python.
• Excellent troubleshooting and problem-solving abilities.
• Effective communication and teamwork skills with a global team.
• Ability to work independently across multiple efforts with general guidance.
• Motivated to learn new technologies and skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Industry certifications such as MCSE, RHCE, VCP, or equivalent are a plus.

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.