Senior Monitoring Engineer

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and

enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of

their digital workforce, ensuring workers have the right access to do their job – no more, no less.

IdentityNow is SailPoint’s Identity as a Service (IDaaS) product, and the Senior Monitoring Engineer will be

a key player on our Reliability Engineering team and will use a combination of SRE and programming in

Java (and Go lang desired) to maintain reliable, scalable, observable microservices for enterprise-

grade, multi-tenant SaaS product. We are looking for engineers with broad experience in building and

running distributed systems at global scale. If you enjoy analyzing complicated problems, innovating

creative solutions, and collaborating across teams to build reliable, scalable, and impactful solutions, come

join our Reliability Engineering team. We are a team of people that write software to solve scalability,

observability, security, reliability, and operability problems.

What You’ll Make Happen:

· As a member of 24/7 NOC team, oversee the whole platform ensuring stability and performance

and monitor production releases based on the complexity and risk assessment.

· Make it easy for everyone to create, consume, manage, and scale reliable cloud production services

to achieve more

· Work independently or collaboratively on SailPoint SaaS services to design, develop, and improve

end-to-end reliability and maintainability for all services

· Coach engineering teams on observability best practices such as setting up well defined Service Level

Objectives (SLOs).

· Lead engineering teams through post-incident reviews to define effective preventive actions

· Collaborate effectively with developers to increase system reliability through short-term embedding

programs

· Enable our engineering teams to scale our enterprise operations by providing guidance, best practices

and support as part of an SRE Centre of Excellence

· Manage cross-functional requirements working with Engineering, Product, Services, and other

departments

· Develop and implement automation tools and processes to streamline operations and enhance system

performance.

· Be a mentor of quality for design reviews, code, test cases, automation, observability, root cause

analysis, and self-healing

· Influence architectural design, implementation, consolidation, and simplification for global scale

· Focuses on expanding own skills and looking at improving their teammates' skills

· Drive operational excellence to deliver frictionless operation, happy on call, and optimal customer

experience

Requirements

· 7-10 years of experience working in an agile software development, infrastructure operations, or

application management with SaaS software or cloud service provider organizations.

· 5+ years of experience using NOC or SRE tactics to monitor Engineering production operations

supporting a highly available environment for SaaS software or cloud service provider.

· Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code.

· Experience with containerization technology and/or Kubernetes

· Experience with metrics, tracing, and logging observability tools such as Prometheus, Grafana,

Honeycomb, Jaeger, and Kibana

· Experience with incident management, including conducting incident reviews

· Good to have experience with programming languages (Java, Python, Go, etc).

· Strong understanding of Linux, software development, systems, networking, and Cloud concepts· Experience working with remote teams (US time zones).

· Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers

who are not direct reports.

· Have excellent communication skills - English fluency

Preferred:

· Bachelor's degree in Computer Science or other technical discipline

Schedule

· We have two 9x7 rotating shift schedules with no night shift for this role.

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.