Senior Application Monitoring Engineer (REMOTE)

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Built on a foundation of AI and ML, our Identity Security Cloud Platform (ISC) delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise. 

Our Senior Application Monitoring Engineer will monitor applications for anomalies and fix bugs in Java (and Go lang desired) to maintain reliable, scalable, observable microservices for enterprise-grade, multi-tenant SaaS products.

The position will be part of Identity Security Cloud group that develops governance features - Access Certifications, Access Request & Approvals, Password Management and Separation of Duties to connect and centrally control access to every application. We are re-architecting the product (while maintaining existing APIs and services); adopting diverse cloud-native technologies (persistence, messaging, analytical processing – to name a few) and enabling the product to scale seamlessly while providing a performant user experience. You’ll work with teams that are passionate about continuous improvement and agility in a fast-paced environment. 

Responsibilities

• Devise monitoring capabilities to analyze application behavior and performance

• Develop dashboards, alerts, and logging for our Identity Security Cloud platform services to proactively monitor, catch, and mitigate potential Staging/Prod impacting issues

• Utilize run books to resolve issues and contribute to them for future issues

• Drive the maintenance of efficient, maintainable, robust microservices to deliver medium-to-high complexity features

• Set a high bar for code reviews and fortify the team’s coding/quality standards

• Work in an agile environment, collaborate with peers on code reviews, testing and customer issues

• Develop/adopt testing frameworks, test plans to improve code quality and continuous delivery

• Continue to maintain the “We built it, we maintain it” SailPoint culture

• Participate in the product OnCall and TechOps process

• Leverage training plans and service leads to quickly ramp-up on our products and technical knowledge

• As a member of a sustaining team, you will focus on handling customer issues and bug support

Requirements

• 4+ years of experience monitoring engineering production operations supporting a highly available environment for SaaS software or cloud service provider

• 3+ years of experience in software development with Java, Spring Boot, and associated frameworks for infrastructure operations, and application management

• Experience using cloud infrastructure environments, preferably AWS, and cloud-native technologies, preferably containerization technology and/or Kubernetes

• Experience using monitoring, alerting, tracing, logging, and visualization tools like Pager Duty, Prometheus, Grafana, Honeycomb, and Kibana

• Experience using microservices in multi-tenant SaaS application

• Experience using RESTful APIs for an API-first application architecture

• Experience using SQL/NoSQL, EKS, Kafka, Redis

• Strong understanding of Linux and networking

• Experience working with remote teams (US time zones)

• Strong interpersonal and communication skills

Desired

• Professional experience in implementation of event-driven architecture.

• Experience writing software applications in Go

Schedule

• Saturday through Wednesday

Benefits and Perks for Mexico based employees:

SailPoint is committed to providing our Crew Members with a benefits program that is both comprehensive and competitive. Our benefits program offers medical/pharmacy and dental coverage, as well as financial security for our Crew Members and their families. All premiums are paid by SailPoint.

• Full time remote employment 

• Competitive salaries

• Company sponsored healthcare coverage for you and your family

• Annual performance bonus

• Phone and internet reimbursement

• Private equity at certain levels 

• 33% prima vacaciones

• Christmas Bonus equivalent to 30 days of salary

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.