Principal Service Delivery Engineer

Location: Krakow, Małopolskie, Poland

Time Type: Full time

Job Description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Principal – Service Delivery, Data & Analytics
 

Role Summary

The Principal – Service Delivery, Data & Analytics is a senior, customer‑facing individual contributor who owns complex Data & Analytics solutions end‑to‑end, from problem discovery and solution shaping through hands‑on execution.

This role works directly with airline customers to understand business and operational challenges, recommend and sell technically sound solutions, and personally lead delivery execution — including writing production code. The Principal operates with high autonomy and is trusted with Sabre’s most complex, high‑impact customer engagements.

Key Responsibilities

Customer Engagement & Solution Ownership

• Act as a trusted technical and delivery advisor to airline customers.

• Lead problem discovery and translate business needs into scalable Data & Analytics solutions.

• Shape, recommend, and support selling of solutions aligned to customer value and platform capabilities.

• Build customer trust through technical credibility, transparency, and consistent execution.

Hands‑On Technical Leadership

• Serve as technical owner for complex initiatives across IX, RI, Prism, TDB, TDS, and MI.

• Lead solution design, architecture, and implementation decisions.

• Write production‑quality Java and Python code for critical components and integrations.

• Review and guide delivery engineer work to ensure quality, performance, and reliability.

• Troubleshoot and resolve complex, cross‑system issues in customer environments.

Delivery Ownership

• Own delivery outcomes for implementations, migrations, enhancements, and recovery engagements.

• Drive execution planning, dependency management, risk identification, and issue resolution.

• Ensure delivery aligns with product readiness, platform constraints, and customer timelines.

Cross‑Functional Leadership

• Partner with Product, Engineering, Architecture, and SRE to unblock delivery challenges.

• Influence technical and delivery decisions through expertise rather than formal authority.

• Contribute to delivery standards, best practices, and continuous improvement.

Required Experience & Skills

• Strong hands‑on Java experience; Python for data and automation.

• Cloud‑native architecture experience (Kubernetes, Docker, microservices).

• Expertise in data platforms, streaming and event‑driven architectures.

• Strong SQL skills and experience with relational and NoSQL databases.

• Experience delivering enterprise integrations and API‑driven platforms.

• Airline industry experience required.

Principal‑Level Expectations

• Operates independently with minimal oversight.

• Recognized as a go‑to expert for complex Data & Analytics delivery challenges.

• Leads through execution excellence, technical authority, and customer impact.

• Comfortable operating in high‑pressure, customer‑critical environments.

Why This Role Matters

This role ensures Sabre’s most complex Data & Analytics solutions are delivered reliably in real‑world airline environments, directly protecting customer trust, revenue realization, and platform adoption.

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health

• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking 

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.