Principal Service Delivery Engineer
Location: ZonAmerica, Montevideo, Uruguay
Time Type: Full time
Job Description
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Team Description
Join our SabreSonic & Sabre Mosaic Delivery team, a global group of experts driving the implementation, adoption, and continuous evolution of Sabre’s airline solutions across the world.
Role and Responsibilities
- Responsible for conducting complex instructor-led classroom and virtual classroom training courses for customers and/or employees.
- Responsible for applying adult learning theories and established training methods in training design and development
- Provides field-support research and assistance for other trainers.
- Interfaces with customers and functional organizations to develop specifications for course content, training agendas and presentations.
Qualifications and Education Requirements
- 5 + years experience in the Airline domain working with leading airlines or working as an instructor with software companies specialized in airline software
- Should have thorough domain and process knowledge on one area of business in the airline, in any two or more of the below:
Reservations ( PNR , Groups , general sales , )
Ticketing ( Issue , exchanges , refunds )
Airport Check-in
Codeshare
Schedule Change
Airline Ancillaries
Inventory Management
- Must have experience in any of the airline reservations products of Sabre, Amadeus, Travelsky etc., and should have worked extensively in the system from as a user or as a trainer.
- Ideal to have experience in the SabreSonic PSS product suite.
- Should have some training background experience.
- Should have excellent English communication skills both written and verbal. Additional language (s) also desirable but not required.
- Should be able to travel up to 3 weeks at a time to international customer sites.
Benefits
- Work in modern Zonamerica campus alongside all the amenities it has to offer!
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- End of Year Break
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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