Principal II - Service Delivery Engineer

Location: Krakow, Małopolskie, Poland

Time Type: Full time

Job Description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Principal II – Service Delivery, Data & Analytics
(People Manager | Senior Customer & Delivery Leader)

Role Summary

The Principal II – Service Delivery, Data & Analytics is a senior, customer‑facing delivery leader responsible for end‑to‑end ownership of complex Data & Analytics engagements and leading a team of senior delivery professionals.

This role manages a small group of Principals, Leads, and Senior Service Delivery Engineers while remaining deeply engaged with customers, solutions, and delivery outcomes. The Principal II operates as the senior onsite delivery and solution leader for strategic customers — leading problem discovery, shaping and selling solutions, securing executive alignment, and guiding teams through design, build, and execution.

The role blends people leadership, delivery governance, solution selling, and deep technical expertise, and serves as a critical escalation and decision point for high‑risk, high‑impact engagements.

Key Responsibilities

Customer & Commercial Leadership

• Act as the senior delivery and solution leader for strategic airline customers.

• Lead executive‑level discovery conversations to understand business, operational, and data challenges.

• Shape, position, and sell Data & Analytics solutions, influencing customer decisions and securing buy‑in.

• Own customer outcomes from solution concept through delivery, adoption, and value realization.

• Serve as the primary escalation point for customer delivery risks and critical issues.

People & Delivery Leadership

• Manage, mentor, and develop a team of Principals, Leads, and Senior Service Delivery Engineers.

• Set clear expectations for delivery quality, execution rigor, and customer engagement.

• Own delivery governance across multiple engagements, including health tracking, escalation management, and execution quality.

• Balance demand, capacity, and priorities across the team in partnership with leadership.

• Grow future senior technical and delivery leaders.

Technical & Execution Leadership

• Provide hands‑on technical leadership through solution reviews, architectural guidance, and critical design decisions.

• Remain selectively hands‑on where needed to unblock complex technical challenges.

• Guide teams through complex implementations across cloud‑native, data, and integration platforms.

• Ensure solutions are scalable, reliable, and aligned with platform and product standards.

• Partner closely with Product, Engineering, Architecture, and SRE to resolve systemic delivery issues.

Required Experience & Skills

• Strong hands‑on Java background with enterprise architecture experience.

• Deep experience with cloud‑native platforms (GCP, Kubernetes, Docker, microservices).

• Strong understanding of data platforms, streaming, and analytics solutions.

• Airline industry expertise required, with experience delivering solutions in complex airline environments.

• Proven experience leading senior technical teams and selling technical solutions to customers.

• Executive‑level communication and stakeholder management skills.

Principal II Expectations

• Operates with significant autonomy and accountability.

• Trusted to own strategic customers, complex delivery portfolios, and senior escalations.

• Leads through technical credibility, delivery discipline, and people leadership.

• Acts as a bridge between hands‑on execution and portfolio‑level leadership.

Why This Role Matters

The Principal II – Service Delivery, Data & Analytics role is critical to scaling Sabre’s Data & Analytics delivery capability while maintaining deep technical credibility and customer trust. This role ensures complex customer engagements succeed, teams perform at a high level, and solutions deliver measurable business value.

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health

• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking 

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.