Director - Service Delivery (Data & Analytics)

Location: Krakow, Małopolskie, Poland

Time Type: Full time

Job Description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Director – Service Delivery, Data & Analytics

Role Summary

The Director of Service Delivery – Data & Analytics is a senior, hands-on technical, delivery, and customer-facing leader accountable for the successful execution of Sabre’s Data & Analytics portfolio, including Intelligence Exchange (IX), Revenue Integrity (RI), Prism, TDB, TDS, and Market Intelligence (MI).

This role operates onsite with customers and requires deep engagement with airline stakeholders to understand their business challenges, shape solutions, and actively sell and influence adoption of those solutions. The Director wears a consultative and commercial “sales hat”, partnering closely with customers to recommend, justify, and secure buy-in for solutions—and then leads hands-on execution, including coding and delivery, alongside the team.

The role blends technical credibility, enterprise-scale delivery leadership, and strong customer engagement to ensure predictable, high-quality outcomes across complex airline environments.

Key Responsibilities

Customer-Facing Delivery Leadership

• Act as a trusted, onsite partner to customers, deeply understanding their business problems, operational realities, and success metrics.

• Lead solution discovery sessions, translate customer needs into technical and analytical solutions, and convince customers that the proposed solution is the right approach.

• Operate with a solution-selling mindset, articulating value, trade-offs, and ROI to secure customer commitment and adoption.

• Own the end-to-end lifecycle: sell the solution, design it, build it, and execute it with the delivery team.

Service Delivery & Portfolio Ownership

• Own end-to-end service delivery for the Data & Analytics portfolio across implementations, upgrades, migrations, enhancements, and managed services.

• Serve as the single accountable delivery leader across regions and customers.

• Drive delivery planning, execution tracking, risk management, and issue resolution across concurrent initiatives.

Delivery Governance & Operational Excellence

• Establish strong delivery governance including executive reporting, R/Y/G health tracking, and risk management.

• Provide portfolio-level visibility into delivery performance, trends, and risks.

• Ensure delivery decisions are data-driven, transparent, and aligned to business priorities.

Capacity, Demand & Resource Management

• Own capacity, demand, and utilization planning across delivery teams.

• Balance contractual commitments, revenue-generating work, and strategic initiatives.

• Partner with leadership on workforce planning, hiring, onboarding, and skills development.

Technical & Domain Expertise (Required)

• Strong hands-on experience with enterprise Java development, application architecture, and coding in production environments.

• Experience with cloud-native platforms and containerized microservices (GCP, Kubernetes, Docker).

• Deep understanding of data platforms, including streaming architectures, Oracle RDBMS, data warehousing, and dimensional modeling.

• Experience delivering enterprise integrations using REST/SOAP APIs, messaging, and event-driven architectures (Kafka, Pub/Sub, JMS).

• Ability to personally contribute code and guide teams through complex technical implementations.

• Familiarity with applied analytics, AI/ML platforms, and workflow-based AI concepts.

Airline Domain Experience

• Prior airline industry experience is required.

• Strong understanding of airline data domains including PNR, Ticketing (VCR/EMD), DCS, Flight Operations, and OOSD.

• Familiarity with airline data feeds and industry standards (e.g., EDIFACT/TTY) is a strong plus.

Leadership & Execution

• Proven ability to lead and scale global teams of senior engineers and delivery SMEs (20+).

• Strong ownership mindset for delivery quality, reliability, and operational outcomes.

• Ability to partner effectively with Product, Architecture, SRE, Sales, and Business stakeholders.

• Strong problem-solving skills with a commercially minded, customer-first approach.

• Comfortable operating in fast-paced, high-impact, enterprise environments.

• Ability to move seamlessly between executive customer conversations, technical design, and hands-on execution.

Why This Role Matters

This role is critical to ensuring Sabre’s Data & Analytics solutions are not only delivered, but successfully sold, adopted, and realized by customers. The Director brings together technical credibility, delivery rigor, and customer-facing commercial leadership to protect revenue, drive expansion, and strengthen Sabre’s market reputation

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health

• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking 

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.