Description
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience
The senior Network Specialist will deliver operational, maintenance and project work within the network of our customer. Analysing network performance, remediating operational issues, proactive improvements and maintenance of F5 and Checkpoint devices and the monitoring of them.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience
The senior Network Specialist will deliver operational, maintenance and project work within the network of our customer. Analysing network performance, remediating operational issues, proactive improvements and maintenance of F5 and Checkpoint devices and the monitoring of them.
Key Responsibilities
- Break Fix. Participate and lead in incidents to resolve faults across the managed network estates and author root cause documentation for major incidents. Primary focus on Checkpoint and F5 devices.
- Capacity Management. Complete regular reviews of the network and verify their requirements haven’t changed during their lifecycle and collaborate with the team on defining solutions.
- Lifecycle Management. Maintaining device firmware and software versions for supportability according to health regimes, as well as collaborating with infrastructure consultants on hardware maintenance and management.
- Network Configuration. Managing change control and installation of installs, configuration changes and upgrades, ideally through automated means. Reviewing and approving technical change proposals by the team.
- Project Delivery. Be responsible for managing delivery of internal and customer facing projects to agreed timelines and working with project managers or service delivery managers around project plans. Collaborate with network team and wider business around design changes or operational changes.
- Monitoring. Ensure all managed devices are monitored and alerts generated for health, utilization and lifecycle and responses to alerts by the team are appropriate, including procedures for alert categories.
- Strong planning and organizational skills to manage and schedule projects of different scales.
- Extensive knowledge of firewall concepts and technologies from any vendor and experience implementing and maintaining them, preferably Cisco, Checkpoint & F5.
- Extensive routing protocol experience including BGP and OSPF and knowledge of route redistribution, route-maps, and prefix lists.
- Maintaining documentation including connection diagrams and network diagrams, high level designs and low-level designs and knowledge base
- Network Design. Collaborate with network architects and other engineers to design and plan implementation of new network solutions and improving the configuration and efficiency of existing networks. Represent as technical authority for Checkpoint and F5 changes
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