Solutions Architect

Department: Customer Success

Location: New York City

Compensation: $150K – $165K

Employment Type: FullTime

About Rutter

Rutter is the leading B2B2B unified API company that helps fintechs and banks integrate with SMB financial data. Our platform powers the next generation of embedded finance by connecting to accounting, commerce, banking, and payments systems so fintechs can build products that save SMBs time and money.

We are backed by a16z, and our customers include industry leaders such as PayPal, Capital One, Mercury, Parafin, Airwallex, and Payoneer. We also have a growing partner ecosystem that includes Intuit, Sage, Walmart, Taktile, Oscilar, and many others. Our infrastructure supports some of the most innovative fintech and banking products in the market today and is used by millions of SMBs.

We are hiring a Solutions Architect to join our growing Solutions team to help customers unlock the full potential of Rutter’s platform. This is a highly collaborative, customer-facing role that blends technical depth, product expertise, and strategic thinking. You’ll work directly with customers across the full lifecycle, from early solution design to implementation, onboarding, and post-launch success. As one of the early members of our Solutions team, you’ll play a key role in guiding our customers to deliver scalable integrations and power the next generation of fintech products.

What You’ll Do

• Lead customer implementations
  Lead solution design and technical implementation for customer integrations across accounting, commerce, and banking platforms.

• Voice of the customer
  Support the product team by influencing feature requests and product roadmap based on what customers are looking for.

• Act as a trusted advisor to customers
  Guide customers on best practices for API usage, data mapping, and integration architecture to ensure scalable, reliable implementations.

• Influence product and roadmap
  Collaborate with engineering and product to identify product gaps, propose enhancements, and shape new capabilities based on customer needs.

• AI Orchestration
  Own the full customer journey, and further build out an agentified process to automate customer onboarding and to pursue expansion opportunities.

• Customer Enablement
  Develop sample apps, implementation guides, internal documentation, and demo flows that accelerate customer success and internal efficiency.

What We’re Looking For

• 3+ years in a customer-facing technical role such as Solutions Architect, Sales Engineer, Implementation Engineer, Forward-Deployed Engineer or similar, ideally at a SaaS or API-driven company. Preferably, experience working with fintech companies in the past.

• Strong technical proficiency with REST APIs, integration design, and developer workflows

• Excellent communication skills. You are able to lead technical discussions with engineering teams and explain complex topics clearly to business stakeholders.

• Builder mindset. You enjoy creating demos, writing documentation, and solving problems end to end.

• Experience being in a highly collaborative and adaptable fast-paced startup environment

• Bonus: Experience working with Accounting, Payments, or Commerce systems in the past

• Must be based in NYC and able to work a hybrid role at our Flatiron, Manhattan office

• This role will be primarily Post-Sales.
  

Compensation

On-target earnings of $150,000–$165,000, plus equity

Benefits

• 401(k)

• Medical, dental, and vision insurance (premiums covered by Rutter for individual plans)

• Unlimited PTO

• Laptop and charger provided

• Annual wellness stipend