Systems Engineer

Location: Gloucester, South Gloucestershire

Time Type: Full time

Job Description

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Raytheon UK have a full time on-site, permanent opportunity for a Systems Engineer to join our team in Gloucester.

We are looking for a talented engineer to be part of IT support team delivering support to engineers and wider business, ensuring the smooth operation of hardware, software, networks, and business‑critical systems. Your primary role would be to maintain a reliable IT environment and act as a bridge between project and business units via the JIRA Service Desk.

This area of the business provides ISO27001:2022 aligned IT support at scale. Collaborating with engineers to create, maintain and deliver secure, mission critical systems.

Due to the sector this team is working in, we require all candidates to be eligible and willing to obtain SC and enhanced DV clearance.

Key Responsibilities:

• Perform routine maintenance, patching, and updates of the IT estate

• Conduct regular audits, reports and risk assessments

• Provide technical support to end users across thin clients, laptops, mobile devices, and peripherals

• Manage user accounts, onboard, offboard, manage permissions, and access to internal and external systems

• Contribute to the completion of milestones associated with your IT projects

• Maintain accurate documentation of incidents, resolutions, and asset inventory

• Assist with onboarding/offboarding processes, including device setup and recovery

• Support meeting rooms, AV equipment, printers, and telephony systems

• Diagnose and resolve hardware, software, and network issues on‑site

Required Skills and Experience

• Experience of maintaining the laptop estate via the endpoint management software

• Knowledge of networking, including security and IT governance frameworks

• Working experience with IT project delivery

• Administration of Atlassian JIRA and Confluence

• PowerShell script writing and troubleshooting skills

• Strong knowledge of Windows and macOS

• Prior experience with working independently on‑site with minimal supervision

Additional Skills and Experience

• CompTIA Network+, ITIL 4, ISO27001 or similar certification

Benefits and Work Culture

Benefits

• 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days

• Contributory Pension Scheme (up to 10.5% company contribution)

• Company bonus scheme (discretionary)

• 6 times salary ‘Life Assurance’ with pension.

• Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others.

• Enhanced sick pay.

• Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave.

Work Culture

• 37hr working week, with early 1.30pm finish Friday, start your weekend early! (Hours may vary depending on project requirement)

• A flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role.

• Up to 5 paid days volunteering each year.

About us

At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence.

Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do. Together, we are not just advancing technology; we're building a community committed to safeguarding a safer and more connected world.

RTX

Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington, Virginia, USA, but with over 180,000 employees globally across every continent, RTX provides advanced systems and services for commercial, military and government customers worldwide and comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon.

Supporting over 35,000 jobs across 13 UK sites, RTX is helping to drive prosperity. Each year our work contributes over £2.7bn to the UK economy and offers a wealth of opportunities to 4,000 suppliers across England, Scotland, Wales and Northern Ireland. We’re investing in all corners of the country, supporting 29,040 jobs in England, 3,040 in Northern Ireland, 1,900 in Scotland and 1,600 in Wales.

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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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