ServiceNow Senior Technical Lead

Location: US-AZ-REMOTE

Time Type: Full time

Job Description

Date Posted:

2026-03-26

Country:

United States of America

Location:

US-AZ-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

The Service Management Platform organization is seeking a highly skilled and driven ServiceNow Senior Technical Lead to support and lead the delivery of ServiceNow solutions while collaborating with Product Managers, Business Analysts, Architects and stakeholders to drive business value. This Senior Technical Lead role will be an agile advocate for relentless improvement of the ServiceNow platform while promoting development best practices and standards across multiple agile squads. This highly experienced individual will work across 6 or more agile squads to design, develop and support applications and workflows (ITSM, ITOM/ITAM, HRSD, Accounts Payable, portal and integrations) and lead efforts to trouble shoot complex issues and improve the overall performance and stability of the platform. This experienced individual will be expected to provide mentoring and guidance to other developers on the Service Management Platform team.

What You Will Do:

• Provide technical oversight and support across all areas of the RTX ServiceNow platform.

• Ensure solutions are built in accordance with best practices while ensuring adherence to RTX Governance, compliance and organizational standards.

• Provide resolution and guidance on complex technical issues while serving as the U.S.-based Senior ServiceNow Technical Lead.

• Provide guidance in alignment to best practices and standards on integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce).

• Collaborate with ServiceNow Product Managers, Business Analysts and Architects to review requirements and provide and implement design recommendations.

• Support and upgrades, patches and health checks to ensure overall sustainability of the ServiceNow platform.

• Stay current on ServiceNow platform updates, new features and industry trends. Proactively propose enhancements and other platform improvements to drive continuous improvement of the ServiceNow platform.

Qualifications You Must Have:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) with 10+ years of extensive hands-on experience in design, development and delivery of the ServiceNow solution in a global environment.

• Deep ServiceNow technical expertise including custom application development and scripting experience across most areas of the platform including ITSM, ITOM/ITAM, HRSD, Accounts Payable, integrations and portal.

• Strong ability to effectively collaborate with all levels within the organization including leadership, Product Managers, Business Analysts, Architects, and stakeholders.

• Ability to lead and mentor technical teams as well as support code peer reviews and be a strong advocate of best practices.

• Advanced proficiency in scripting languages used within ServiceNow including JavaScript, GlideScript, Angular with experience in Virtual Agent, Agent Workspace, UI Builder, Flow Designer and Platform Analytics.

• Extensive experience with REST/SOAP integrations and scripted REST APIs and a strong analytical, interpersonal, verbal and written communication skills.

Qualifications We Prefer:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• Certified Implementation Specialist - ITSM or HRSD

• ITIL Foundation certification

• Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodology.

Learn More & Apply Now

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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