HR Analyst 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore – 560064, Karnataka

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Responsibilities

• Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
• Manage the quality of employee data in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
• Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.
• Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience.
• Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses.
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
• Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally
• Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
• Support continuous improvement activities to further simplify and standardize processes
• Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
• Responsible for Human Resource services standard reports
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
• Initiating and leading process improvement projects to release capacity for the incoming new processes
• ·Perform any other duties deemed reasonable and necessary by the business

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