ServiceNow Senior Associate

Location: Gurugram

Time Type: Full time

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

• Essential Duties and Responsibilities:
  • Troubleshooting and solving existing problems
  • Identifying and assessing technical solutions
  • Managing development deliverables using an Agile Framework
  • Support customers across various time zones.
  • Developing new solutions on the ServiceNow platform

• Qualifications:
  • Must have
    • 4 to 6 years of total IT experience
    • Minimum 3 years of ServiceNow Support and Development experience
    • BE/BTech degree in Computer Science, Information Systems or equivalent field
    • ServiceNow Certifications - CSA

• Good to have
  • ITIL Foundation V3 or v4 certification
  • ServiceNow Certifications – CAD, CIS-ITSM, CIS-CSM, CIS-SPM

• Knowledge, Skills and Abilities:
  • Must have
    • Experience with ServiceNow modules - ITSM, SPM, CSM, IntegrationHub
    • Experience with application support and development activities.
    • Ability to develop quality solutions independently.
    • Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs.
    • Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST.
    • Code debugging techniques.
    • Write code adhering to coding best practices.
  • Good to have
    • Experience with ServiceNow modules – ITOM, ITAM, CMDB
    • Experience with resolving issues within strict SLA timelines.
    • Ability to work in shifts or out of standard working hours
    • Experience with Upgrade and Cloning activities.
    • Knowledge of Service Portal, UI Builder, Workspaces, Integrations, Now Assist, Performance Analytics, Scoped applications,
    • Experience with working in a client-facing environment.

• Professional Requirements:
  • Strong written and oral communication skills including presentation skills.
  • Strong problem solving and troubleshooting skills.
  • Proven success in contributing to a team-oriented environment.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].