Platform Director - 415

Location: Chicago, All Locations - US

Time Type: Full time

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Platform Director is accountable for the end-to-end health, reliability, and lifecycle readiness of the firm’s enterprise workflow and integration platforms, including Boomi and Camunda, through clearly defined operating models, ownership structures, and decision rights. This role serves as the Platform Owner, executing governance as an enablement model by establishing clear ownership, decision rights, and standards that empower Platform Managers and delivery teams to move quickly within defined guardrails.

The Platform Director owns platform standards, guardrails, and operational controls that are enforced through automation wherever possible. The role ensures platforms remain stable, auditable, secure, and compliant as adoption scales across the firm. Decisions are made just in time, with escalation by exception, so platform governance accelerates delivery rather than blocking it.

ESSENTIAL DUTIES:

1.  Platform Ownership, Governance Execution, and Decision Rights

The Platform Director owns the enterprise platform strategy, standards, guardrails, and roadmap for Boomi and Camunda. This includes serving as the final decision authority for platform level decisions, resolving escalated technical exceptions from Platform Leads, and escalating material risks by exception to ensure delivery velocity is maintained while protecting platform integrity. Decisions are durable, consistently applied across platforms and enforced through standards, reference architectures, and automation rather than manual review or approval processes.

2. Operate the Platform Foundation

The Platform Director is accountable for operational readiness across all environments, including access models, monitoring standards, incident response frameworks, support escalation paths, and runbook ownership executed by Platform Leads. This includes ensuring platforms are reliable, supportable, and audit ready, with clear ownership, defined escalation paths, and predictable operational processes that scale as adoption grows.

3. Automated Guardrails and Standards Enforcement

The Platform Director defines and enforces platform standards and policies through automation wherever possible, embedding security, compliance, and quality into CI CD pipelines and environment controls. Guardrails are designed to reduce delivery friction, minimize rework, and enable teams to move quickly within clearly defined boundaries.

4. Lifecycle Management and Platform Evolution

The Platform Director owns platform lifecycle management including onboarding, version management, upgrades, deprecation, and end of life planning. This includes partnering with architecture, security, vendors, and Digital Solutions to manage technical debt, evaluate new capabilities, and ensure platform evolution aligns with enterprise standards, cross platform consistency, and enterprise wide business priorities.

5. Leadership and Other Duties as Assigned

The Platform Director leads and develops platform leads and shared platform engineering or administration resources by setting expectations, reinforcing decision rights, and ensuring succession, resiliency, and role clarity as platforms scale.

Performs other related duties as assigned to support enterprise platform objectives and the maturation of the enterprise platform operating model.

QUALIFICATIONS:

EDUCATION/CERTIFICATIONS

Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent experience.
• Experience with Boomi, Camunda, or comparable enterprise integration and workflow platforms

Preferred

• Master’s degree in a technology or business discipline.
• Certifications such as ITIL, SAFe, PMP, or relevant cloud/platform certifications.

TECHNICAL/SOFT SKILLS

Required

• Strong understanding of enterprise platform concepts including integration patterns, workflow orchestration, platform lifecycle management, and governance execution.
• Familiarity with cloud ecosystem design, identity and access models, and modern platform operational practices.
• Knowledge of security, audit, compliance, and risk management principles as they apply to enterprise platforms.
• Strong communication skills with the ability to explain platform decisions, standards, and tradeoffs to both technical and non-technical stakeholders.
• Ability to influence across architecture, engineering, security, Digital Solutions, and business teams without direct authority.
• Strong analytical thinking, systems thinking, and structured problem solving skills.

Preferred

• Experience with platform telemetry, monitoring, and observability practices.
• Familiarity with automation, platform engineering concepts, and CI CD enablement.
• Experience facilitating architecture reviews, standards discussions, or governance forums.
• Background applying structured decision frameworks to platform governance or technical exception management.  

EXPERIENCE

Required

• 10+ years of experience in enterprise technology, integration, workflow, or platform related roles.
• Experience owning or operating enterprise platforms with accountability for reliability, lifecycle management, and risk outcomes.
• Experience partnering with architecture, security, and delivery teams to enable adoption within defined standards and guardrails.
• Experience managing vendors, coordinating upgrades, and leading platform level escalations.

Preferred

• Experience in professional services, consulting, or highly distributed organizations.
• Experience modernizing platforms, reducing technical debt, or scaling adoption across multiple teams.
• Experience contributing to or operating within platform centers of enablement or shared services models.

LEADERSHIP SKILLS

Required

• Demonstrated experience leading platform leads, senior engineers, or shared services resources.
• Ability to set clear expectations, establish decision rights, and hold teams accountable for platform outcomes.
• Skilled at prioritization and balancing delivery speed, risk management, and platform sustainability.
• Experience coaching team members and building depth, redundancy, and resiliency into operating models.

Preferred

• Experience building or maturing platform governance functions, including standards definition and operating rhythms.
• Leadership experience in matrixed, global, or federated organizational models.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.