Managed IT Services, Senior Associate

Location: Hyderabad

Time Type: Full time

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Sr Associate, MITS Client Support II role involves providing phone and email technical support to resolve hardware and software issues for end-users. Responsibilities include troubleshooting workstations, servers, and network-related issues, performing systems administration for Office 365 and Windows Servers, and monitoring client backups. The role also involves managing cases, maintaining client security standards, and documenting support issues in RSM’s ticketing system.

This role provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. 

Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.

As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that will develop your IT career.

Many of the job responsibilities required of a Managed IT Services Consultant are directly related to providing superior support for client technology environments.

Examples of assignments include:

• Capturing client requirements
• Infrastructure operations and management
• Adopting and learning new technologies
• Performing Enterprise Administration and Engineering tasks
• Providing onsite and remote support
• Troubleshooting business application issues
• As a Managed IT Services Consultant, you will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our Technology Consulting Practices, including:
• Consulting process, tools and methodologies
• Referenced architecture design and best practices
• Engaging with clients and developing their IT initiatives

Basic Qualifications:

• Degree or Certification in IT related field
• 5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and basic networking
• Experience in large, complex environments with multiple locations
• Familiar with standard IT practices and policies
• Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
• Eagerness to contribute

Must Have Skills:

• Phone Calls Handling Skills (International Clients)
• Excellent Communication Skills
• Server (Physical, Virtualization (VMWare, HyperV) Basic Troubleshooting / Knowledge
• Network Basic Troubleshooting / Knowledge
• Active Directory & M365 Administration
• Laptop, Desktop, Printer, VPN, Outlook, SharePoint Basic Troubleshooting
• ITIL Certification

Good To Have Skills:

• Worked in Service Desk / Help Desk / Internal IT Environment
• ServiceNow Ticketing Tool
• Azure Active Directory
• Server Management (Physical, Virtualization (VMWare, HyperV))
• Network Management

Willingness to work from Office (Hybrid)

Shift - 10:30AM to 7:30PM IST

**To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].