Cyber Testing & Response Project Coordinator

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is seeking a Client Service Representative (CSR)/Project Coordinator to join our Risk Consulting practice.

We are seeking a self-motivated, professional, and responsible individual to focus on security and privacy services for our national team.  This position is responsible for both client service and administrative functions necessary to support RSM’s client experience strategy. This person must maintain complete knowledge of all aspects of our firm’s engagement management capabilities and applications that support our line of business. They must apply their working knowledge of our firm’s tools and strategy to support our Operations and Project Management teams in delivering projects efficiently and consistently.

Responsibilities include:

• Execute standardized processes and improvements within the engagement lifecycle to ensure that efficient and consistent services can be delivered by our project teams
  • Acts as a change agent in the implementation of new processes and tools
  • Provide occasional process improvement feedback
• Assist engagement managers in preparing and maintaining project documentation, including:
  • Project plans
  • Project budgets
  • Project communications
  • Meeting schedules
• Work with the Operations team to track metrics around project performance (budget, timeline), practice performance and trend analysis, where appropriate
• Serve as point of contact between RSM teams to maintain a positive client experience
  • Act as liaison between line of business client processing centers (CPC) and engagement team
  • Act as liaison between Operations team and engagement teams to help manage engagement tracking and reporting
• Complete tasks (internal or client-facing) with a high degree of accuracy and efficiency

Basic Qualifications:

• Exceptional organization skills and attention to detail
• Advanced knowledge of Excel
• Decision making, problem solving and analytical skills
• High level of professionalism
• Travel is limited

Preferred Qualifications: 

• 1-3 years of work experience within professional services is a plus
• Ability to work 40 hours a week
• Ability to manage multiple projects for multiple stakeholders while meeting deadlines

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.