Technical Lead - Windows Hardware Virtual Operations

Location: TORONTO, Ontario, Canada, MISSISSAUGA, Ontario, Canada

Time Type: Full time

Job Description

What is the Opportunity?

As a Technical Lead – Windows Server Operations you will play a key role in providing 24x7 front line support to Windows Server Operating Systems, Windows clustering, VMware and Hyper-V virtualization, and Server Hardware. Responsibilities include triaging complex incidents, fulfill client requests, performing infrastructure changes, and ensuring that Service Level Agreements are met. The ideal candidate is passionate about server operating systems, hardware, virtualization, automation and security.

What will you do?

• Triage and resolve complex issues relating to server operating systems, clustering, virtualization and hardware using industry standard best practices and documented security standards

• Identify and prioritize events, incidents and requests

• Manage client expectations while meeting operational SLAs, technical SLOs

• Execute server changes to support the safety, security and functionality of the server estate

• Work closely with partner infrastructure teams and external vendors to restore services and determine root cause of issues

• Develop runbook automation to streamline complex tasks

• Develop documentation on technical processes and troubleshooting

• Work in a fast paced and constantly evolving technical environment

What do you need to succeed?

Must-have:

• 3-5 years of Windows Server support

• 3-5 years of experience working with server hardware

• Strong understanding of virtualization and clustering

• Strong understanding of Active Directory and Group Policy

• Experience developing scripting and runbook automation

• Knowledge of OSI model and client-server model

• Knowledge of networking components & concepts such as routers, switches, firewalls, load balancers, SSL, TLS

• Strong written and verbal communication skills with a focus on collaboration amongst support teams and clients

• Excellent problem solving skills coupled with the ability to drive issues toward resolution

Nice-to-have:

• Experience with scripting languages such as PowerShell, Python, Ansible

• Professional certifications, e.g. MCSA, MCSE, VCP

• Understanding of ITIL, SRE frameworks

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What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

Job Skills

Customer Service, Data Center Facility Management, Decision Making, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, IT Service Management (ITSM), Resource Coordination, Systems Software, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-112026-03-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.