Sr. Manager, Process Architecture

What is the opportunity? 

As the Sr, Manager, Process Architecture for Transformation and Enterprise Operations (TEO), you will lead the end-to-end design, development and maintenance of a standard process architecture for our operations, in order to support the transformation of our Cash, Payments & Trade (PTO) and Finance Shared Services (FSS) Operations.

You will be part of a fast-paced and dynamic team within Operation Process Engineering (OPE), which will be focused on delivering optimized and enhanced business processes, collaborating with senior leadership and teams across the organization to streamline our operations, and implement strong business models with enhance our risk management.

You will also be responsible for the initial design, build-out and maintenance of a cross-TEO (PTO, FSS, Cash) process inventory, and management of related process tools, aligned to our standards, enabling a centralized view of key process insights and data, to support identifying and prioritizing opportunities for optimization and redesign.

You will collaborate with TEO Process Owners, Operations leaders, Business experts and Technology partners as a trusted partner to map new processes across the architecture, and evolve existing processes, resulting in optimized data usage, technology alignment and risk and controls management. You will foster a culture of continuous improvement and innovation within the partner (OPE) teams, encouraging new ways of working in line with our Process Practice Management standards and Process Lifecycle management.

What will you do?

• Provide strategic oversight, roadmap and direction for development and maintenance of a Process Inventory and Process Architecture.
• Leads the effort, in collaboration with Process Owners, Operations Leaders, Risk Peers and Process Engineering partners, to create and maintain a robust TEO process inventory, aligned to process practice management standards.
• Develop and maintain a Process Architecture framework, mapping process families to enable risk management, performance management, transformation and workforce management, and encompassing data, technology and risk control layers.
• Enable key process inventory data, reporting and insights, by process and family, to support identifying and prioritizing opportunities for optimization, risk mitigation, compliance and redesign.
• Provide Process Owners with advice and operational insights based on review of process inventory data.
• Act as SME and ‘product owner’ in the selection, set-up and maintenance of process inventory tools, enabling ease of access and use for process transformation and enhancements.
• Partner with Risk and Compliance teams to support processes in meeting all regulatory and internal standards, supporting strict adherence to Legal, Compliance, AML, Privacy, Risk and Fraud requirements in all processes.
• Support operational process components of internal audits.
• Develop and maintain strong working relationships with process stakeholders ensuring collaboration, professionalism and cooperation against inventory roadmap, timelines and transformation.

What do you need to succeed? 

Must-have:

• Demonstrated deep Process Architecture experience, supported by the delivery of process design or process optimization programs.
• Demonstrated experience with financial services processes, such as banking operations, transaction processing, regulatory compliance, risk management, and client servicing.
• Strong ability to synthesize a wide variety of information and stakeholders across the process flow and identify interdependencies as well as produce recommendations to leadership
• Self-driven with solid ability to multi-task, highly adaptable, and strong business acumen with the ability to simplify concepts
• Deep understanding of data and technology as critical enablers of operations, and an ability to derive actionable insights from complex data. Experience with Technology product ownership.
• Expertise in Lean, Six Sigma, or similar process improvement methodologies.
• Ability to think strategically, articulate complex challenges, and develop and execute on strategic roadmaps within large organizations.
• Demonstrated ability in project execution and change management.
• Excellent verbal and written communication skills, partnered with a strong technical ability with PowerPoint, Word and Excel
• Highly collaborative and able to thrive in a matrixed environment, with the ability to impact, influence and negotiate with key senior stakeholders

Nice-to-have:

• Experience in the design and implementation of Target Operating Models.
• A strong understanding of Commercial Banking, Retail Banking, Payments, Trade, Cash or Financial Shared Services business
• Bachelor’s degree in business administration, Finance, Industrial Engineering, Technology or a related field. Master’s degree or MBA is a plus.
• Proven track record of working through ambiguity and create structure for project delivery
• Demonstrated ability/experience in consulting and advisory or a similar role
• Highly collaborative and able to thrive in a matrixed environment, with the ability to impact, influence and negotiate with key stakeholders,
• Project management skills or cross-functional program leadership

What’s in it for you?

We thrive on the challenge to be our best, to keep growing and working together to deliver trusted solutions to create value for our business. We care about each other, reaching our potential, making a difference to our people, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work and take on progressively greater accountabilities.   
• Leaders who support your development through coaching and managing opportunities

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.