Senior Technical System Analyst

Location: TORONTO, Ontario, Canada

Time Type: Full time

Job Description

WHAT IS THE OPPORTUNITY?

The Digital Applications & Infrastructure Operations team is seeking a Senior Technical System Analyst to drive operational excellence and automation across our enterprise digital applications portfolio. This role is critical to maintaining and optimizing our multi-cloud infrastructure supporting 13+ dependent applications. You will work at the intersection of DevOps, SRE, and application support, transforming manual processes into automated solutions while ensuring seamless day-to-day operations. This is an opportunity to make a significant impact by improving system reliability, reducing toil, and enabling development teams to deliver faster.

WHAT WILL YOU DO?

• Manage day-to-day support tickets for various digital applications, troubleshoot issues across multiple technology stacks (MongoDB, Elastic, OCP), and drive first-contact resolution.

• Collaborate with development, QE, and product teams through regular technical calls to align architectural decisions, deployment strategies, and operational requirements.

• Coordinate with external vendors on technical issues, escalations, and support engagements; serve as technical liaison for third-party integrations and platform updates.

• Raise and manage change requests (CR/CAB process), participate in implementation work, and ensure compliance with enterprise change management protocols.

• Support on-call pager duty on a rotational basis, responding to production incidents and providing 24/7 operational support when required.

• Configure and maintain observability tools including Dynatrace RUM, PagerDuty alerts, Aternity monitoring, and Catchpoint synthetic scripting to ensure comprehensive system visibility and rapid incident detection.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Experience in system administration or operational support roles with proven expertise in technical troubleshooting and infrastructure management.
• Demonstrated proficiency in at least one scripting language (Python, Bash, PowerShell) and SQL for troubleshooting.
• Experience with monitoring/observability tools (Dynatrace, PagerDuty, or similar platforms).
• Excellent problem-solving skills with the ability to diagnose complex technical issues, work under pressure, and communicate clearly with technical and non-technical stakeholders.

Nice-to-have: 

• Experience with NoSQL databases (MongoDB) and search platforms (Elasticsearch/Elastic) in production environments.
• Certification in cloud platforms (Azure, Kubernetes).
• Hands-on experience with container platforms (OpenShift/Kubernetes) and multi-cloud environments (Azure, OCP).
• Experience with financial services or highly regulated industries.
• Knowledge of incident management and post-mortem processes (ITIL foundations preferred).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

Job Skills

Change Management, Change Management, Customer Service, Database Upgrades, DevOps, Enterprise Application Delivery, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, Infrastructure Automation, Infrastructure Support, Interpersonal Relationships, Monitor System Performance, Patching, Problem Management, Problem Solving, Red Hat Ansible, Remediation, Server Migrations, Standard Operating Procedure (SOP), System and Console Operations, System Applications, System Performance, Systems Software, System Upgrades {+ 1 more}

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-05-132026-07-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.