Senior Production Support Technical Analyst

Location: TORONTO, Ontario, Canada

Time Type: Full time

Job Description

What is the Opportunity?

As a Senior Technical Systems Analyst, you will work with both internal and external partners to provide 24/7 support for RBC and Moneris Credit /Debit card online and clearing systems, which processes over 5 billion transactions annually. In addition, you will oversee the end-to-end infrastructure needs and partner with RBC IT infrastructure teams to research, recommend and implement the solutions that meet stakeholder needs.

What will you do?

• Act as the primary IT liaison with multiple interfacing applications, RBC IT infrastructure teams, 3rd party vendors, and business partners

• Perform end-to-end capacity and performance-tuning to maintain or improve performance across multiple systems

• Apply analytical and technical skills to proactively identify, track, manage and resolve application and infrastructure issues

• Provide consulting services on new infrastructure initiatives. Assesses, researches, and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs. Develops proposals for senior management, as required

• Partner with both internal and external groups for problem resolution and implementation of support initiatives/defect

• Adhere to standards concerning process, documentation and personal conduct

• Carry the production support Samsung/iPhone on a rotation basis with backup support

What do you need to succeed?

Must have:

• Strong technical background, 5+ years’ experience on various system platforms

• Strong analytic skills with experience in troubleshooting and analyzing issues within infrastructure and applications.

• Experience in IT development, support and implementation life cycles

• Technical skills (Nice to have a combination of these skillset) – IBM Mainframe or HP NonStop experience - JCL, COBOL, CICS, ZEKE, MS, DB2, JIRA, Helios, Github, Linux, Unix, Python & any Base24, Interac, HPE NonStop and network knowledge would also be a plus

• Willing to learn new tools and programming languages

• Ability to quickly adapt to changing circumstances and always curious and invest energy to learn quickly

Nice to Haves:

• Maintain Enterprise grade applications including:

  • Spring Boot microservices

  • React front-end applications

  • Restful APIs

  • Cloud Native & containerized solutions

  • Linux based Microservices

  • Python

  • Deliver solutions using Agile methodologies through CI/CD pipelines

  • Participate in software development activities:

  • Coding & Peer reviews

  • Deployment support

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities 

• Opportunities to build close relationships with clients

#LI-POST

#TECHPJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-05-122026-06-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.