Lead Site Reliability Engineer, GFT

What is the Opportunity?
Are you a technical leader who loves solving tough problems, mentoring rising stars, and building cutting-edge software? RBC is looking for a Lead Site Reliability Engineer for the Archer Enterprise Platform to help shape the future of our digital platform by focusing on impactful solutions revolved around C#, Java, Python and React.
This isn’t just another job—it’s your chance to make a real difference. You’ll spend time supporting, developing, and implementing changes that power critical systems, while also inspiring a team of talented engineers to do their best work. Your contributions will go beyond code—your leadership will elevate the entire team.
If you’re excited about tackling complex challenges, growing the next generation of engineers, and working in an environment where your ideas matter, let’s talk.

What will you do?

• Manage and maintain the development, test, and production environments from an Infrastructure and Application perspective.

• Analyze and troubleshoot incidents and technical issues by reviewing logs and debugging in non-production.

• Deploy updates and promote software packages.

• Coordinate system upgrades, maintenance, and release activities across environments.

• Collaborate with the delivery and production support teams to ensure consistency between non-production and production environments.

• Manage data feeds and ensure batch jobs run within expected timings, fine-tuning scheduling as needed.

• Produce, update, and review Run Books and Implementation Plans.

• Provide expertise around InfoSec/IT Security best practices and change management policies.

• Work to address security vulnerabilities and maintain proper server hygiene.

• Mentor and support emerging talent in the team, fostering a culture of curiosity and excellence.

• Design and implement high-performance solutions that meet the highest standards of scalability, reliability, and security.

• Champion modern development practices like CI/CD, cloud-native architecture, and test-driven development.

• Design and develop robust solutions, from architectural decisions to hands-on coding.

• Collaborate with product teams to build customer-centric solutions that push the boundaries of what’s possible in banking.

• Continuously explore new technologies and strategies to keep RBC at the forefront of innovation.

• Monitor real-time and batch related process execution to ensure processes are completed within established timelines

• Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes

• Provide initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution.

• Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes

• Manage communications with third party support vendors including working with their Service Desks, coordinating technician conference calls and creating, updating and monitoring incident and request records in their IT Service Management tools

• Excellent communication including the ability to distill technical details into human terms. 

What do you need to succeed?
Must-have

• 5+ years practical experience with Operations and Monitoring practices

• 5+ IT System operations experience.

• 3+ years working knowledge of PagerDuty, Dynatrace, or comparable Operational Monitoring toolsets

• 3+ Experience with SQL environments and SQL Query (Oracle, MS SQL, etc.).

• ITIL Framework

• Working knowledge of both real-time and batch transaction process monitoring and issue response

• Experience working in a 24x7 environment with a hybrid support model.

• Experience with the incident and problem management lifecycles.

• Familiar with operational monitoring technologies and trends

• Familiar with Knowledge Centered Service principles

• Bachelor’s degree in computer science, Computer Engineering or equivalent training and experience

• Willing to take a business focused, holistic approach to delivering operations.

• A self-starter with the creativity to solve problems independently.

• Ability to build effective relationships with a range of team members, stakeholders, partners, vendors, and business users.

• Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.

Nice-to-have

• RSA Archer Experience

• Working experience with ServiceNow or comparable IT Service Management toolsets

• Software development experience.

• Familiarity with large scale logging solutions in a development or operations perspective.

• Tableau Experience

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TECHPJ

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.