Lead Operations Engineer

What is the opportunity?

Lumina is RBC’s internal enterprise data and AI platform, purpose-built to drive innovation at scale. Designed for use by engineers, data scientists, and business analysts, it is a key enabler in the development of leading-edge AI models while ensuring the safety, responsibility and resilience that are at the core of RBC’s approach to AI.

With Lumina, our teams have access to RBC’s data assets to derive high-value insights and develop transformative solutions that can solve business and client needs in every corner of the bank.

We are seeking a skilled, collaborative, and motivated Lead Operations Engineer to join our dynamic Lumina Cloud Platform team.

Initially, the primary emphasis of this role will be on the Cloud Data Lakehouse (Snowflake) platform. In this critical role, you will be responsible to ensure the smooth, reliable, and efficient operation of our Cloud Data Lakehouse environment. Your expertise will be essential in providing platform related technical support, performance optimization, and troubleshooting while driving best practices in operations.

After the initial focus on the Cloud Data Lakehouse (CDL) platform, we anticipate this role to evolve to encompass a broader scope, bridging operations of the Lumina Cloud Platform product suite and ensuring seamless integration across platforms.

Join our team to make a significant impact in the world of Lumina Cloud Platform Operations.

What will you do?

• Provide daily operational support for CDL focusing on monitoring, troubleshooting, and resolving technical issues related to data warehousing and ETL processes

• Work closely with data engineers, analysts, cross-functional teams, and other stakeholders to address support requests and incidents related to CDL

• Optimize and enhance performance of Snowflake workloads through SQL query tuning, resource monitoring, and scaling solutions

• Assist in developing, deploying, and maintaining data pipelines within Snowflake

• Collaborate with data engineers and analysts to ensure data integrity, availability, and accuracy across datasets and workflows

• Proactively identify opportunities for improvement and implement best practices for the CDL platform including security, user management, and access control

• Work closely with platform engineering team to ensure platform integrity, availability and enhance the efficiency and reliability of CDL operations

• Maintain up-to-date documentation on CDL configurations, processes, and troubleshooting guides

What do you need to succeed?

Must Have

• 2-4 years of experience in technical support or data engineering, focusing on Snowflake or other cloud-based data warehousing solutions

• Proficiency in SQL for query optimization and troubleshooting

• Familiarity with cloud platforms such as AWS, Azure, or GCP

• Knowledge of Terraform, RedHat, OpenShift is a plus

• Snowflake certification is beneficial

• Understanding of data governance and security best practices is a plus

• Strong analytical skills to resolve complex technical issues

• Self-starter with excellent communication skills and a collaborative mindset for effective team work

Nice to Have

• Experience with scripting languages (Python, Bash)

• Familiarity with data modeling, schema design, and database management

• Knowledge & understanding of operational support frameworks

• Experience working in an Agile environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-POST

#LI-Hybrid

Job Skills

Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Service Request Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2024-12-032025-01-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above